Assistant Manager, Customer Service Representative

Nathen Thomas Jr

Newport News, VA ***** +1-910-***-**** *************@*****.***

Professional Summary

Adaptable customer service professional with experience in fast-paced restaurant, retail, and sales environments. Skilled in inventory management, order accuracy, and delivering exceptional service, demonstrated by earning a $50 tip for outstanding customer care. Proven ability to communicate effectively, maintain organization, and support team goals in diverse settings.

Work Experience

Customer Service Representative

Domino's Hampton, VA

December 2025

Deli Associate

Food Lion Newport News, VA

May 2025 to December 2025

Line Cook/Prep Cook

Primos Pizza Fayetteville, NC

April 2024 to September 2024

• Served slices of pizza to customers and catered to their needs, ensuring prompt and friendly service Customer Service Representative

Domino's Fayetteville, NC

May 2023 to April 2024

• Greeted customers, answered phones, and provided customer service to ensure a positive experience

• Executed fast and accurate pizza making skills, contributing to efficient order fulfillment Part Time Sales Associate

Frankie Designer Fayetteville, NC

June 2023 to August 2023

• Took inventory of merchandise and ensured all items were organized and presentable to maximize sales

• Made sales pitches to customers, assisting them in making purchase decisions and increasing store revenue Waiter/Server

Caruso Confections & Bistro Fayetteville, NC

April 2022 to September 2022

• Delivered plates of food to customers and ensured all needs were met for an exceptional dining experience

• Maintained a clean and organized workplace to uphold health and safety standards

• Achieved a $50 tip for excellent customer service, demonstrating strong relationship-building skills Education

High school diploma

Warwick High School Newport News, VA

September 2024 to June 2025

Skills

Restaurant experience Calendar management Food safety Barista experience Food Preparation Order assistance Food service Product display Record keeping Safe work practices Upselling Attention to detail Greeting customers Microsoft Teams Leadership Loss prevention Meal Preparation Computer skills Food handling Hospitality management Cash register Management Kitchen Experience Time management Shift management Sales reporting Communication skills Customer inquiry handling Customer complaint resolution Food industry Cash handling Computer operation Spreadsheet charts Office equipment routine maintenance Meeting scheduling POS Providing product information Supervising experience Culinary experience Writing skills Administrative experience - Administrative experience (Less than 1 year) Phone answering Technical Proficiency Merchandising Inventory management Knife skills Additional Information

Authorized to work in the US for any employer

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