Operations & Guest Service Assistant Manager

Diamond West

Education

Personal Profile

Work Experience

Skills

Perform inventory counts, handle cash, and assist the General Manager with scheduling and store goal implementation.

Lead "guest recovery" and handle complex customer inquiries or complaints effectively. Execute daily Chick-fil-A systems, maintain food safety standards, and drive fast service without sacrificing hospitality.

Assistant manager

assisting the operation of a single store

managing employee schedules

handling escalated customer service issues

Training & Onboarding

Tracking stock levels, ordering supplies, and conducting routine audits.

Front Desk Agent

Process check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.

Set up accurate guest accounts, pre-register designated guests, prepare key packets, and handle financial

transactions/settlements upon departure.

resolve room status discrepancies and communicate guest preferences to the Concierge, Bell-Door, and Ideal Services teams

Timberview High School

Achieved exemplary academic performance.

Actively participated in extracurricular

activities.

*************@*****.*** 214-***-****

Results-driven operations professional with experience managing high-volume customer interactions, improving workflows, and ensuring exceptional service delivery. Skilled in team leadership, coaching, performance monitoring, problem resolution, and cross- functional collaboration. Dedicated to increasing operational efficiency while maintaining quality standards and achieving organizational goals.

April 2026 - Now

Jan2022 - Sept 2022

Jan 2022 - Feb 2024

Sep 2012 - Jun 2015

Multitasking

CRM Software

Problem Solving

Problem Solving

Dallas, TX 75229 Dallas, 75229

CRM management

Time Management

Conflict Resolution

Conflict Resolution

Case Documentation

Time Management &

Adaptability

Scheduling & Time Management

Virtual meeting etiquette

Training & Onboarding

Operations Management

documenting case details

Team Leadership & Coaching

Diploma

Supervisor BOH

Chic-fil-a

panda Express

Omni Dallas hotel

Conduent

Handle high-volume inbound calls regarding accounts, benefits

(FSA, HRA, COBRA), and service inquiries.

Resolve customer issues

troubleshooting and critical thinking.

Escalate complex cases to appropriate departments for resolution. Maintain accuratedocumentation and update CRM systems.

Customer Service Speecialist June 2015- April 2022

Contact this candidate