Customer Service & Appointment Setter Professional

Danielle King

Customer Service & Appointment Setting Professional

Arlington, TX 817-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with a background in healthcare benefits support, insurance claims, and high-volume appointment scheduling. Skilled at explaining coverage options and enrollment materials clearly, building client trust over the phone, and tracking every request through to resolution. Proven sales and production track record, with reliable remote-work experience running an independent virtual assistant practice.

CORE SKILLS

●Benefits & Insurance Support: healthcare benefits accounts (FSA/HSA/Retirement/Dependent Care), insurance claims review, policy & coverage explanation, enrollment documentation

●Appointment Setting & Scheduling: inbound/outbound calls, client scheduling, CRM-style tracking, virtual and phone appointment coordination

●Sales & Client Relations: direct sales experience, quota/production performance, vendor relationship management, customer satisfaction

●Technical & Administrative: data entry, documentation accuracy, MS Office/Google Workspace, quick to learn new systems, remote-work reliability

PROFESSIONAL EXPERIENCE

Virtual Assistant — Self-Employed, Arlington, TX (Remote) Jan 2026 – Present

●Run an independent virtual assistant practice, including scheduling and setting appointments for clients across the healthcare and travel industries

●Maintain strict confidentiality and accuracy handling sensitive client documentation

●Respond promptly to client requests and track every item through to resolution

●Adapt quickly to new digital tools and systems to keep client operations running smoothly

Mailroom Clerk — Corro Health, Plano, TX Dec 2025 – Jun 2026

●Processed high-volume, confidential medical documentation for multiple healthcare organizations while maintaining full HIPAA compliance

●Digitized and organized electronic health records with a high degree of accuracy under tight deadlines

●Consistently met daily productivity goals in a fast-paced healthcare operations environment

Title Specialist — IAA Auto Group, Fort Worth, TX May 2025 – Jan 2026

●Processed and verified compliance-sensitive documentation with a high degree of accuracy

●Used phone systems to address customer inquiries and escalations

●Coordinated across departments to resolve discrepancies and keep document flow on schedule

Crew Accommodation Agent — Corpay, Euless, TX Feb 2023 – Nov 2024

●Handled high-volume inbound requests from American Airlines flight crews, booking hotel and transportation reservations across multiple systems

●During weather delays, ensured every flight crew had hotels and transportation ready before landing, helping reduce seasonal cancellations

●Built professional relationships with hotel vendors to guarantee emergency reservations for flight crews in multiple states

Healthcare Resolutions Agent — Conduent, Remote Sep 2021 – Jan 2023

●Resolved customer inquiries on healthcare benefits accounts, including FSA, HSA, Retirement, and Dependent Care

●Reviewed insurance claims and invoices for accuracy and explained coverage details to customers

●Lowered escalated call volume by resolving billing issues quickly through strong product knowledge

Customer Service & Sales Associate — General Motors (OnStar), Remote Mar 2020 – 2021

●Direct sales of OnStar safety and connectivity products built into every GM vehicle

●Ranked #2 on the team for sales production while maintaining an 87% customer satisfaction rating

EDUCATION

American Intercontinental University — Business Administration coursework (2018–2019)

Trinity High School — High School Diploma, Euless, TX (2013–2016)

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