Operations & Leasing Specialist

PROFESSIONAL SUMMARY

Results-driven Operations Specialist with a proven track record of optimizing workflows and enhancing customer satisfaction. Skilled in managing high-volume operations, resolving issues quickly, and maintaining a strong brand reputation. Experienced in team leadership, scheduling, file management, and daily office administration. Recognized for providing efficiency and supporting business growth in competitive environments. Seeking to transition a mix of leadership and expertise to a dynamic role ensuring seamless execution and driving impacting results.

SKILLS

Document Management Detailed Oriented Problem Solver

Microsoft Office Suite Risk Management Active Listener

Effective Communicator Mult-Tasker Leadership Skills

PROFESSIONAL WORK EXPERIENCE

Senior Licensed Leasing Agent, Ansonia PM, Chicago IL. Apr 2023 – Present

Facilitated lease agreements, increasing occupancy rates and contributing to sustained overall revenue growth

Served as the contact for issues and concerns, ensuring swift resolution, and improving total client experiences

Boosted resident participation through community events, while using market strategies for leasing strategies

Secured lease deals for 75% of prospects by providing persuasive property tours and detailed leasing information

Built and kept strong customer relationships through proactive follow-ups, to improved tenant satisfaction

Recognized as top-performing leasing agent for exceeding monthly leasing goals for 12 consecutive months

Reduced vacancy turnaround time by 5 days through efficient scheduling and proactive marketing strategies

Veterinary Wellness Center Manager, VetIQ, Flossmoor IL. Sep 2019 – Apr 2023

Led a team of veterinary professionals, improving satisfaction scores by 20% and maintaining customer loyalty

Executed scheduling system, reducing appointment wait times by 30% and increasing client access to timely care

Managed supply chain processes, ensuring 100% availability of critical supplies and reducing stock shortages

Assisted with routine exams and treatments, streamlining workflow and improving patient care efficiency by 15%

Maintained medical records and data, reducing documentation errors by 25% and enhancing team communication

Coordinated pet wellness outreach programs, attracting 100 new clients within six months and boosting community engagement

Mail Carrier, United States Postal Service, Tinley Park IL Sep 2017 – Sep 2019

Delivered mail and packages to 500+ addresses daily, ensuring timely service and high customer satisfaction

Resolved delivery issues with businesses and residents, while improving route efficiency and client relationships

Implemented mail-sorting system that boosted daily output by 20%, enabling faster deliveries during peak times

Addressed customer concerns promptly, ensuring satisfaction and exceeding expectations with performance

Customer Service and Department Manager, Walmart, Country Club Hills, IL. Oct 2013 – Sep 2019

Led team of 25+ associates, which improved customer satisfaction scores and enhanced shoppers' experiences

Motivated and guided retail staff to attain their sales objectives through effective coaching and support programs

Managed store openings and closings, while ensuring smooth operations and exceptional customer experiences

Followed communication procedures, guidelines, and policies, while maintaining a positive store brand image

Streamlined inventory processes, cutting stock discrepancies by 30% and ensuring shelves stayed fully stocked

Provided in-depth training and mentorship as senior peer coach, boosting new hire sales performance by 15% within the first 60 days

EDUCATION

Dispatch Trucking Certification, National Center for Housing Management (NCHM), Chicago, IL

Occupancy Specialist Certification, National Center for Housing Management (NCHM), Chicago, IL

Residential License Certification, Department of Financial & Professional Regulation, Division of Real Estate Chicago, IL

Tax Credit Certification, National Center for Housing Management (NCHM), Chicago, IL

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