Insurance Claims Analyst & Claims Supervisor

Jennifer Baker

***********@******.*** 843-***-****

linkedin.com/in/jennifer-baker-a471b351

Summary

Detailed Oriented

** ***** ** ********* ******

Last Job in business world was with Independent Adjusting firm where I was responsible for over 40 employees, Clients, insureds and claimants.

Took Hiatus from Business world and became a horse trainer since 2017. Experience

Manager

Adair, Horne and Associates

Nov 2006 - Mar 2017 (10 years 5 months)

Supervised, trained, and monitored the activities of assigned claims canadidates, Possessed leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service. Prepared and conducted performance assessments, coordinated discipline and oversaw Employee development as required.

Reviewed claims on a regular basis in accordance with company policy. Took action as necessary.

Reviewed claim correspondence and provides counsel on further action. Resolved coverage or unusual questions within designated authority. Conducted related research as necessary.

Maintained and applied a working knowledge of adjuster's files. Maintained knowledge of statutory laws.

Made recommendations to and participated with Principals in developing and evaluating claims procedures.

Handled claim complaints and inquiries.

Involved in placing health insurance with carrier for employees Participated in Regulatory audits from clients

Provided Monthly accounting reports for three major clients Material Damage Supervisor

Insurance Servicing and Adjusting Company

Sep 2000 - Oct 2006 (6 years 2 months)

Responsible for inspecting and estimating auto/property repair and evaluating total loss claims. Investigated damages, responsible for the accurate and efficient completion of estimated damages and identified total losses according to different clientele requirements. This included the evaluation of damage to external, internal, and mechanical parts of a vehicle. Supervised adjusters Coordination and negotiation with repair technicians on supplemental repairs Confer with the Principals regarding more complex claims• Set appropriate diaries for all open tasks

Completed assignments as promptly as possible to move claims to prompt and appropriate conclusion. Jennifer Baker - page 1

Supervised adjusters Identifying and documented total losses, facilitating the movement of vehicles to salvage vendor, and resolving claims to expedite salvage disposition. Compiled and kept up to date subrogation and salvage logs for each client. Office Claims Representative

SC Farm Bureau

Dec 1999 - Aug 2000 (9 months)

Worked with insured and claimmants – directing and making decisions regarding the repair process from beginning to end. Completed In person appraisals as drive in locations. Managed own inventory while working independently, Worked closely with shops and others to negotiate repair pricing and assess liability. Id

Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines

Negotiate repair process with body shops

Document information related to the claim and make decisions consistent with claims standards and local laws

Evaluate and handle claim payments and resolution of claims without payments Review and determine validity of any supplement requests Education

University of South Carolina

Bachelor of Arts (B.A.)

1992 - 1996

Skills

CMASC Manager of the Year 2011 • CACA Claims Adjuster of the Year 2004 & 2010 • SC State Chair for Claims and Litigation Alliance • CMASC President 2009, Secretary 2008 • Property & Casualty Insurance • Claims Management • Insurance • Liability • Claim • Negotiation Jennifer Baker - page 2

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