Accounts Receivable & Financial Ops Manager

ROSE ARNETT

765-***-**** ************@*****.*** LinkedIn Profile Camby, IN 46113

ACCOUNTS RECEIVABLE & FINANCIAL OPERATIONS MANAGER ACCOUNTS RECEIVABLE OPERATIONS BUSINESS ANALYTICS PROCESS IMPROVEMENT Transforms accounts receivable and financial operations through process optimization, operational analytics, and scalable solutions that strengthen financial performance, improve compliance, and reduce organizational risk. PROFESSIONAL SUMMARY

Accounts Receivable and Financial Operations professional with 6+ years of progressive experience optimizing billing, cash application, reconciliation, financial reporting, and scalable financial processes across high-volume environments. Recognized for leveraging business analytics, process improvement, ERP platforms and financial systems, and cross- functional collaboration to strengthen financial performance, improve operational efficiency, mitigate risk, and support organizational growth.

Reduced Large Pro Affiliate past-due balances from $27M to $4M by analyzing complex account discrepancies, reconciling invoice exceptions, negotiating payment solutions, and implementing targeted collection strategies following a large-scale organizational merger.

Designed and implemented standardized Accounts Receivable procedures during an Acumatica ERP implementation, improving process consistency, data integrity, reporting accuracy, and operational efficiency.

Leveraged business analytics and performance metrics to consistently exceed key operational KPIs while improving portfolio management, stakeholder engagement, and overall Accounts Receivable performance. CORE COMPETENCIES

ACCOUNTS RECEIVABLE BUSINESS ANALYTICS PROCESS IMPROVEMENT Billing Operations

Cash Application

Account Reconciliation

Collections Strategy

Accounts Receivable Aging

KPI Development & Reporting

Financial Reporting

Forecasting

Data Analysis

Cash Flow Optimization

Business Process Improvement

Operational Excellence

ERP Systems

Workflow Optimization

Continuous Improvement

EXPERIENCE

MIDWEST REMEDIATION ACCOUNTS RECEIVABLE SUPERVISOR INDIANAPOLIS, IN 2024-PRESENT

• Directed daily cash application activities, ensuring timely payment processing, financial accuracy, and efficient cash flow management.

• Performed bank and account reconciliations, resolving complex discrepancies to strengthen financial accuracy and maintain data integrity.

• Evaluated account collectability and established appropriate bad debt reserves, improving forecasting accuracy and financial planning.

• Developed and delivered daily Accounts Receivable reporting that improved financial visibility and supported data-driven business decisions

• Provided leadership and operational oversight for the Accounts Receivable team, driving consistent collection strategies and reducing aging receivables.

• Validated Accounts Receivable data during QuickBooks-to-Acumatica ERP migration, ensuring data integrity, operational continuity, and a seamless system transition.

• Developed standardized reporting metrics and forecasting methodologies that improved financial visibility, planning accuracy, and operational decision-making.

• Managed third-party collection partnerships, optimizing recovery strategies while ensuring accurate financial reporting of bad debt expense and recovered revenue. PROFESSIONAL EXPERIENCE, CONTINUED

ROBERT HALF ACCOUNT TEMPS ACCOUNTS RECEIVABLE TEMP (SECURITAS) INDIANAPOLIS, IN 2024

• Resolved complex past-due accounts by leveraging SAP and Billtrust to strengthen customer relationships, accelerate collections, and improve cash flow.

• Analyzed and resolved complex billing discrepancies for Large Pro customers using advanced Excel functions, improving invoice accuracy, reducing payment delays, and strengthening financial operations.

• Managed Large Pro customer portal accounts by restoring account access, increasing purchasing capacity, and supporting uninterrupted business operations.

ANGI ORDER-TO-CASH TEAM LEAD / COLLECTIONS SPECIALIST REMOTE 2020-2024 ROLE PROGRESSION: ORDER-TO-CASH TEAM LEAD (2023-2024) COLLECTIONS SPECIALIST (2020-2023)

• Managed end-to-end accounts receivable and billing operations for Angi Ads and Large Pro Affiliates, overseeing a portfolio of 150+ accounts while ensuring financial accuracy and account integrity.

• Trained and mentored Order-to-Cash Specialists, strengthening onboarding, improving operational continuity, and ensuring uninterrupted workflow during staffing transitions.

• Analyzed account activity, reconciled complex payment discrepancies, and leveraged daily operational reporting to improve financial accuracy and support timely decision-making.

• Partnered cross-functionally with Accounting, Account Managers, and affiliate partners to resolve complex billing issues, improve communication, and support efficient financial operations.

• Consistently achieved 100% of collection goals while managing a high-volume portfolio through proactive account management, analytical problem-solving, and customer-focused resolution strategies.

• Maintained PCI compliance and protected sensitive financial information by adhering to established internal controls and data security standards.

• Resolved complex service provider issues and retained at-risk customer accounts, consistently earning account retention incentives through proactive problem-solving and relationship management.

• Influenced leadership to establish the Order-to-Cash Team Lead position, recognizing operational expertise, process knowledge, and sustained business performance. ROBERT HALF ACCOUNT TEMPS ACCOUNTS RECEIVABLE TEMP INDIANAPOLIS, IN 2019-2020

• Managed bad debt write-offs and related accounting activities, reducing uncollectible balances while maintaining accurate financial records and supporting financial integrity.

• Reconciled final account balances and processed credit memos, ensuring financial accuracy and data consistency across multiple accounting systems.

• Leveraged advanced Excel functions to analyze and validate account data, improving reconciliation accuracy and supporting informed financial decision-making.

• Prepared, billed, and distributed final invoices, supporting timely account resolution, accurate financial reporting, and efficient account closure.

U-STOR SELF STORAGE PROPERTY MANAGER INDIANAPOLIS, IN 2017-2020

• Maintained tenant accounting records and daily financial operations, ensuring financial accuracy and supporting efficient business operations.

• Managed rent collection activities and delinquent account resolution while maintaining PCI compliance and safeguarding sensitive customer information.

PRIOR PROFESSIONAL EXPERIENCE

Office Administrator Muncie Community Schools Muncie, IN 1999 – 2017 Aerospace Ground Equipment Mechanic/Scheduler United States Air Force Valdosta, GA 1989 – 1992 EDUCATION

Bachelor of Science (B.S.), Accounting, University of Phoenix

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