Talent & People Operations Leader

TIFFANY PRESCOTT

Duluth, MN • 218-***-**** • *********@***.***

TALENT & CULTURE PEOPLE OPERATIONS LEADER

People-focused leader with 8+ years of experience building high-performing teams, improving employee retention, and leading full-cycle hiring and onboarding across hospitality and property management environments. Proven ability to foster strong workplace culture, resolve employee relations challenges, and align team performance with business objectives.

CORE COMPETENCIES

People & Culture:

Employee Engagement & Retention, Talent Acquisition & Onboarding, Performance Management & Coaching, Employee Relations & Conflict Resolution, Leadership Development, Workplace Culture Strategy

Operations & Systems:

Workforce Planning & Scheduling, Payroll Coordination, Cross-Functional Team Leadership, Process Improvement, Operational Reporting, Compliance & Documentation

Tools:

Microsoft Excel, Outlook, PowerPoint, Yardi, Microsoft Teams, Zoom

PROFESSIONAL EXPERIENCE

Assistant Property Manager

Deerfield Townhomes — Duluth, MN 2025 – 2026

- Support day-to-day operations while prioritizing resident and team experience

- Coordinate cross-functional teams

- Assist onboarding and training

- Manage communication and conflict resolution

- Maintain records and compliance

General Manager People & Operations Leadership

Hampton by Hilton — Duluth, MN 2017 – 2025

- Led hiring, onboarding, and training for up to 50 employees

- Improved retention and team stability over 3+ years

- Coached employees and supported promotions

- Managed employee relations and engagement

- Oversaw scheduling and payroll coordination

- Maintained low labor costs for 3+ years

Assistant Head Housekeeper

Canal Park Lodge — Duluth, MN 2014 – 2017

- Supervised staff and training

- Supported hiring and scheduling

- Maintained team performance standards

PEOPLE & CULTURE IMPACT

- Built and led teams of up to 50 employees

- Improved retention and reduced turnover

- Led hiring and onboarding initiatives

- Developed internal talent

CERTIFICATIONS

Sales Certification — First Contact Through Contract & Bid Completion

Certified Pool Operator (CPO)

Food Handler Certification

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