Data Scientist and Customer Service Specialist

Muhammad Ahmad

Date of birth: **/**/**** Place of birth: Muzaffargarh, Pakistan Nationality:

Pakistani Gender: Male Phone: +92-318******* (Work), +92-308******* (Mobile) Email address: *****.******@*****.*** Address: Dr.Bashir Street, Mohallah Qayyoum Nagar, Jhang Mor Muzaffargarh, Pakistan (Home) Address: Block No 13, Sector B1, Township Lahore, Lahore, Pakistan (Work)

ABOUT ME

A well-disciplined IT specialist keen to work within professional settings to put forth the best of my skills and commitment to the tasks given and to accomplish them with efficient time management. I come with strong expertise of MS Office, Internet surfing and fast learning as per the required professionalism. WORK EXPERIENCE

15/06/2023 - 15/08/2024 - ISLAMABAD, PAKISTAN

DATA SCIENTISTWORLD FLY IMPORT EXPRESS (PRIVATE) LIMITED Assisted in the collection and preparation of data for analysis, ensuring data accuracy and completeness. Generated monthly reports on key business metrics and presented findings to non-technical stakeholders. Supported senior data analysts in building predictive models using machine learning algorithms like linear regression and decision trees.

Used SQL to query and manipulate databases, creating detailed reports on key performance indicators for various business units.

Email: ***@*********************.****** Website: https://worldflyimportexpress.online/privacy-policy 10/03/2025 - 15/03/2026 - LAHORE, PAKISTAN

CUSTOMER SERVICE REPRESENTATIVEFONE HOUSE CALL CENTER Analyze customer needs to recommend relevant products, services, or upgrades, increasing average order value.

Maintain up-to-date knowledge of products, services, and promotions to provide accurate information and solutions.

Efficiently manage high-volume inbound/outbound calls while adhering to quality standards and maintaining polite, professional communication.

Resolve customer complaints, complaints, and queries, turning negative experiences into positive ones to boost retention.

EDUCATION & TRAINING

20/08/2022 - Current - BAHAWALPUR, PAKISTAN

BS INFORMATION TECHNOLOGY (IT)- THE ISLAMIA UNIVERSITY OF BAHAWALPUR (IUB) Field(s) of study:Machine Learning, Data Structures & Algorithm, Information Security and Database Systems & Operating Systems Final grade: 3.32/4.00 Website: https://www.iub.edu.pk/ 01/03/2018 - 14/10/2021 - MUZAFFARGARH, PAKISTAN

FSC (PRE- MEDICAL)- GOVT. GRADUATE COLLEGE MUZAFFARGARH Field(s) of study:Biology, Physics, Chemistry Final grade: 88% Website: https://ggcmzg.edu.pk/ 05/04/2016 - 21/07/2018 - MUZAFFARGARH, PAKISTAN

MATRICULATION - CENTRE OF EXCELLENCE GOVT. HIGH SCHOOL, MUZAFFARGARH Field(s) of study:Eng, Maths, Science Final grade: 92.18% Website: https://www.facebook.com/coegmfg/ LANGUAGE SKILLS

Mother tongue(s): SARAIKI

Other language(s): ENGLISH (PROFICIENT), URDU (NATIVE) SKILLS

Data Science

Data Science Data Analysis Data Visualization Data Preprocessing Machine Learning Deep Learning Predictive modeling Matplotlib Artificial Intelligence Python Numpy Pandas Github SQL Neural Networks and Deep Learning Excel

Soft skills

Communication Problem solving Collaboration

HOBBIES AND INTERESTS

Technical Exploration (coding projects, home automation) Cricket

Volunteering

Algorithms Understanding

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