Remote Customer Service & Support Specialist

FREDRICK OHAI

Houston, Texas 409-***-**** ***************@*****.***

REMOTE CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SUPPORT SPECIALIST

Customer-focused professional with 7+ years of experience delivering exceptional support across retail, healthcare, insurance, and telecommunications industries. Proven track record of handling high-volume customer interactions, resolving complex issues, improving customer satisfaction, and building long-term client relationships. Skilled in phone, email, and virtual customer support, CRM systems, account management, and problem resolution. Recognized for exceeding performance goals, maintaining accuracy in fast-paced environments, and providing personalized customer experiences that drive loyalty and retention.

CORE COMPETENCIES

Customer Service Excellence • Remote Customer Support • Inbound & Outbound Calls • Email Support • Customer Retention • Account Management • Problem Resolution • CRM Systems • Salesforce • Oracle CRM • Zoho CRM • Order Processing • Billing Support • Customer Satisfaction (CSAT) • Data Entry • Time Management • Microsoft Office • Google Workspace • Microsoft Teams • Zoom • Cross-Functional Collaboration

• Communication Skills

PROFESSIONAL EXPERIENCE

THE HOME DEPOT

Remote Customer Service Specialist September 2023 – Present

• Support customers through phone and online channels regarding orders, deliveries, returns, products, and account inquiries.

• Resolve complex customer concerns while maintaining a high level of customer satisfaction.

• Partner with multiple departments to ensure timely and effective issue resolution.

• Maintain accurate customer records and transaction details within company systems.

• Deliver personalized solutions that strengthen customer loyalty and retention. PECONIC BAY MEDICAL CENTER

Remote Patient Services Representative February 2021 – August 2023

• Managed 60+ inbound customer calls daily regarding appointments, insurance verification, billing, and healthcare services.

• Delivered empathetic and professional support while resolving customer concerns efficiently.

• Maintained accurate patient records using Epic electronic health record systems.

• Collaborated with healthcare providers and administrative teams to enhance the patient experience.

• Trained and mentored new employees on customer service best practices and workflow procedures.

STATE FARM

Customer Service Representative January 2020 – January 2021

• Assisted customers with policy inquiries, billing concerns, claims processing, and account maintenance.

• Educated customers on products and coverage options to improve satisfaction and retention.

• Processed account updates accurately while ensuring compliance with company standards.

• Built strong customer relationships through proactive communication and personalized support.

• Consistently met productivity and quality performance goals. METRO BY T-MOBILE

Customer Service & Sales Associate June 2018 – December 2019

• Assisted customers with device purchases, service plans, billing inquiries, financing options, and technical support.

• Exceeded monthly sales targets by 15–20% through consultative customer engagement.

• Resolved billing and technical issues quickly while maintaining positive customer experiences.

• Processed account activations, upgrades, and service changes with a high level of accuracy.

• Built lasting customer relationships that generated repeat business and referrals. EDUCATION

Bachelor of Science (B.Sc.), Civil Engineering

Ambrose Alli University

TECHNICAL SKILLS

Salesforce CRM • Oracle CRM • Zoho CRM • Epic • Cerner • Meditech • Microsoft Office Suite • Google Workspace • Microsoft Teams • Zoom • Data Entry • Customer Management Systems

KEY ACHIEVEMENTS

• 7+ years of customer-facing experience across multiple industries.

• Managed high-volume customer interactions while maintaining service quality.

• Exceeded sales targets by up to 20% through customer-focused solution selling.

• Successfully trained and mentored new employees.

• Demonstrated success supporting customers through phone, email, and online platforms.

• Proven ability to thrive in remote and fast-paced work environments.

Contact this candidate