Customer Service & Warehouse Associate
Resume:
Zakizha Brown
Charlotte, NC *****
*************@*****.***
Organized and detailed-oriented individual focused on highly effective customer rapport and continual process improvement. Motivated to maintain a positive team environment and driven to reach company goals.
EXPERIENCE
She Is Necessary - Online Boutique -
Customer Service Rep (Seasonal 2020- Present)
•Managed online inventory
•Managed online store platform with 25 completed orders daily
•Monitor key sales and website site metrics to increase site and advertising performance
•Report on buying trends, customer needs and profits opportunities
•Set up online displays
•Took orders over phone
•Took Online orders
Amazon November 2022 - Present Warehouse Associate
•Ensure accuracy by completing documentation of the order processed and delivery.
•Inspect product load for accuracy and safely move it around the warehouse or facility to ensure timely and complete delivery.
•Maintain quality and quantity threw inventory control by following rules and regulations
•Maintain a safe clean work environment; pallet area workstations and shipping area.
The Children’s Place January 2021 - October 2022 Retail Cashier
● Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
● Answered customers' questions, and provided information on procedures or policies.
● Calculated total payments received during a time period, and reconcile this with total sales.
● Assisted with duties in other areas of the store, bagging and carrying out customers' items.
McDonald’s June 2018 - December 2020 Cashier
● Maintained excellent customer service to resolve conflicts and to satisfy customer's requests.
● Performed duties which combined preparing and serving food and non-alcoholic beverages.
● Requested customer orders and depressed keys or multi counting machines to record orders and compute bills.
● Received cash, checks and completed credit-card transactions from customers and employees.
Education
● North Mecklenburg High School - June 2022
Skills
•Superior Customer Service
•Superior Communication Skills
•Conflict Resolution
•Dependability
•Adaptability
•Critical Thinking
•Detail - Oriented
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