Technical Sales & Field Service Professional
Resume:
Jose Armando Cruz
Lansing, IL 60438
***********@*****.***
OBJECTIVE:
Full-time position
EDUCATION:
June 2007 DeVry University Tinley Park, IL
Bachelor of Science in technical management
August 2010 Keller Graduate School Tinley Park, IL
Master of Business Administration
TECHNICAL SKILLS:
Hardware
Personal computer components installation
Hard drive configuration and installation
CD-ROMs configuration and installation
Memory configuration and installation
Configuration of networks and wireless networks
Video cards configuration and installation
Printers configuration and installation
Software
Windows
Macromedia Dreamweaver 8
Microsoft Visual Studio.Net 2003
ASP.NET
Gem Base order entry
Auto Cad Design software
MS Office: Word, Power Point, Excel, Visio, Access
ERP Syspro order entry
CRM Hub Spot
WORK EXPERIENCE:
June 2019- Current Uber Eats Chicago, IL
Delivery Driver Freelance Work
Delivery of food to the North and South side of Chicago
Providing excellent customer service
April 2014- April 2018 Chicago Heights Steel Chicago Heights, IL
Sales Representative
Invoicing
Order Entry in Gem Base and Syspro
Trade Shows in multiple states
Close Contact with our customers via phone or traveling to other countries
Customer Service
June 2011- April 2014 Ultra Foods Calumet Park, IL
Dairy Manager
Supervised Dairy Crew
Prepared Plan O Grams for weekly displays
Responsible for quality and damage control
Training of new personnel
Customer Service
December 2007-March 2011 Chicago Office Technology Group Bolingbrook, IL
Field Service Technician
Repairing digital color and monochrome copiers
Installation of new printers and copiers
Repairing printers monochrome and color
Network interface card configuration
Software configuration
Trouble shooting repairs for on call repairs
Customer service
October 2004-December 2007 Velko Hinge Inc. Munster, IN
Shipping Clerk / Press Operator
Creating custom crates
Assembling
Creating custom skids
Manufacture raw materials into industrial hinges.
Pack custom hinges for distribution.
Inventory control
Press operator, cut to length and die installer.
October 1996-October 2004 Jewel Foods Olympia Fields / Frankfort, IL
Frozen Food Manager / Grocery Manager
Supervised Frozen Crew
Prepared Plan O Grams for weekly displays
Responsible for quality and damage control
Training of new personnel
Customer Service
June 1999-Feburary 2001 Edy’s Grand Ice Cream Glendale Heights, IL
Route Sales Representative and Merchandiser
Writing up audit reports for each account
Responsible for quality and damage control
Responsible for 5 million dollars of sales per year
Implemented new account acquisitions
Customer service
REFERENCES:
Dan Schoustra: Owner Animated Manufacturing Co. Former Shipping Manager 708-***-****
Velko Hinge in Munster Indiana: Shop Foreman Glen Van Till: Phone number 219-***-****
Lee Breitoweich: Owner of Lake Iron and Metal 219-***-****
Jewel Foods in Frankfort Illinois: Co Manager Jill Edwards: Store phone number 815-***-****
Edy’s Grand Ice Cream in Glendale Heights: Zone Manager Alan Wade Knox: Alan personal number 630-***-****: Edy’s main facility number
630-***-****: Co Worker Laura Beckman Route Sales person: Phone number
Chicago Office Technology Group: Service Manager Frank Gruhlke: Phone number 630-***-****
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