Administrative Coordinator & Bilingual Customer Support

ANA G. BEATTY

713-***-**** **********@*****.***

Professional Summary

Experienced administrative professional with 37 years of expertise in office operations, customer service, and scheduling coordination. Proven ability to manage high call volumes, vendor communication, and data entry with precision and efficiency. Adept at supporting fast-paced environments, delivering exceptional client service, and ensuring seamless coordination of schedules and processes. Bilingual in English and Spanish, with proficiency in Microsoft Office and Acculynx CRM systems.

Skills

Administrative Tools & Software: Microsoft Office (Excel, Word, Outlook), Acculynx CRM

Scheduling & Coordination: Calendar management, subcontractor scheduling, vendor coordination

Customer Service: Client communication, bilingual support (English & Spanish), complaint resolution

Data Management: Invoice processing, data entry, policy updates

Experience

Administrative Coordinator Sales & Client Support

Remedy Roofing – Houston, TX

2016 – 2026

●Managed 50+ daily inbound calls, ensuring accurate routing and high customer satisfaction.

●Coordinated scheduling for multiple subcontractor crews to support timely job completion.

●Processed invoices and maintained accurate data entry using Acculynx CRM.

●Cross-trained with CSR/Administrators and entered GAF & CertainTeed warranties.

Administrative Assistant Sales Team

Cantu Insurance Agency, Inc – Katy, TX

Apr 2013 – Mar 2016

●Provided information to customers regarding products, services, and policy changes.

●Resolved billing issues, processed refunds, and adjusted accounts as needed.

●Solicited sales of new or additional services and products.

●Managed heavy phone traffic, filing, appointment reminders, and scheduling tasks.

Education

Certificate of Completion

Skill Path Seminars – Houston, TX Jan 1990

Certificate of Completion

CVSI Computer Tech – Houston, TX Sep 1989

High School Diploma

Robert E. Lee High School – Houston, TX Jun 1989

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