Remote-Ready Customer Service & Client Support

CRYSTAL C. STAPLES

Youngstown, OH ***** 330-***-**** ****************@*****.***

Customer Service Professional Remote-Ready Client Relations & Support

PROFESSIONAL SUMMARY

Customer-focused professional with 10+ years of experience across customer service, sales, administration, and public service. Proven ability to manage high call/inquiry volume, resolve conflict, build client relationships, and maintain accuracy in fast-paced environments. Skilled in scheduling, data entry, CRM-style record keeping, and multitasking across phone, in-person, and written communication channels. Self-motivated and disciplined with a strong track record of reliability, making a smooth transition into remote or hybrid customer service roles.

CORE SKILLS

•Customer Service & Support (phone, in-person, and written)

•Conflict Resolution & De-escalation

•Data Entry & Records Management

•Scheduling & Calendar Management

•Strong Written & Verbal Communication

•Multitasking & Prioritization

•Self-Directed / Independent Worker — reliable in remote or unsupervised settings

•Comfortable with Computers, Phone Systems, and Standard Office Software

•Team Leadership & Training

•Professionalism & Confidentiality

WORK HISTORY

Customer Service Representative — ABACUS Staffing, Columbus, OH

•Delivered front-line customer service in a high-volume retail environment, handling transactions, questions, and complaints with professionalism.

•Processed merchandise using scan-gun inventory systems and maintained accurate stock records.

•Handled cash, credit, and check transactions as cashier with full accuracy and accountability.

•Scheduled appointments and maintained a shared calendar of events for the office, coordinating by phone and in person.

•Conducted regular inventories, supporting data accuracy and reporting.

Sales Representative / Manager — Visionary Branding Associates 50+ hrs/week

•Managed and coached multiple teams, hiring, training, and coaching staff to deliver a consistently positive client experience.

•Conducted interviews and one-on-one performance check-ins, reviewing production and providing feedback weekly.

•Resolved client and team conflicts, maintaining a positive, professional environment under pressure.

•Built and maintained relationships with retail partners, ensuring service standards and compliance were consistently met.

•Organized team outings and initiatives to strengthen culture and communication.

Master Hair Stylist / Owner — Crystal Lu Rose, Youngstown, OH Self-Employed

•Delivered a five-star, highly recommended client experience through consultation, active listening, and personalized service.

•Negotiated and managed contracts directly with multiple nursing home clients, coordinating scheduling and service delivery.

•Maintained detailed client records and service history independently, with no direct supervision.

•Managed all aspects of a small service business: client communication, scheduling, billing, and quality control.

Office Trainee — Youngstown Metropolitan Housing Authority — Kirwin Homes

•Answered incoming phone calls and directed inquiries professionally.

•Organized and maintained tenant files, ensuring accuracy and confidentiality.

•Intook and processed maintenance work orders, coordinating between tenants and staff.

Corrections Officer — Ohio State Penitentiary, Youngstown, OH 40 hrs/week

•Communicated with and de-escalated high-stress situations daily, applying strong conflict-resolution skills.

•Followed strict procedures and documentation standards to ensure safety and compliance.

•Maintained composure, professionalism, and sound judgment under pressure.

Supervisor / Lead — Aramark — Ohio State Penitentiary, Youngstown, OH

•Managed daily operations and staff supervision for a facility housing approximately 480 individuals.

•Prepared written reports and communicated findings clearly to leadership and, when required, in court.

•Trained new hires on procedures and standards, supporting consistent service quality.

•Coordinated schedules and work assignments to keep operations running efficiently.

LICENSES & CERTIFICATIONS

•Master Cosmetology License & Manager's License

EDUCATION

•High School Diploma — Centennial High School, Columbus, OH

•Cosmetology License — Cosmetology School

•Real Estate Coursework — Hondros College

Contact this candidate