Technical Project Manager - SaaS & Cloud Delivery

Aditya Raj

New Delhi, India 993-***-**** **************@*****.*** Aditya Raj

PROFESSIONAL SUMMARY

Technical Project Manager with 5+ years of experience leading end-to-end delivery of enterprise software, digital transformation initiatives, SaaS platforms, cloud solutions, AI-powered products, contact center technologies, CRM systems, and web & mobile applications across government, enterprise, and startup environments. Proven expertise in project governance, business analysis, solutioning, stakeholder management, SDLC, risk management, enterprise integrations, and cross- functional team leadership. Experienced in delivering technology solutions for international (UK, USA, UAE) and domestic clients, driving successful project execution through Agile, Waterfall, and hybrid delivery methodologies.

CORE COMPETENCIES

Project Management

End-to-End Project Delivery, Multi-Project

Management, SDLC, Project Lifecycle

Management, Release Management

Solutioning

Solution Design, RFP Analysis, Technical

Documentation, Statement of Work (SoW),

Software Requirements Specification (SRS),

High-Level Design (HLD), Low-Level Design

(LLD)

Technology & Platforms

Enterprise SaaS, Cloud Contact Center,

Conversational AI, AI Agents, CRM Solutions,

Unified Communications, Web & Mobile

Applications, Data Warehouse, ETL, Business

Intelligence, API Integrations, Cloud Computing,

Platform Delivery

Methodologies

Agile, Scrum, Waterfall, Hybrid Project

Management

Project Governance

Project Governance, RAID Logs, Risk

Management, Issue Resolution, Escalation

Management, Change Management, Delivery

Dashboards

Enterprise & Government

Government Projects, Enterprise Solutions, Bid

Management, Compliance Management, Vendor

Management

Leadership

Stakeholder Management, Cross-Functional

Leadership, Team Management, Client Success,

Executive Communication

Tools

Jira, Microsoft Project, Microsoft Excel,

Confluence, Notion, Trello, Asana, HubSpot

CRM, Salesforce, Zoho CRM, Zapier, Postman,

Swagger, GitHub, Figma, Microsoft Visio

PROFESSIONAL EXPERIENCE

Sarv.com, Project Manager 2026/06 – Present Jaipur, India

•Managing end-to-end delivery coordination for government and enterprise digital transformation programs, aligning business requirements, solution architecture, project governance, and cross- functional delivery teams.

•Driving RFP analysis, solution validation, compliance mapping, technical proposal preparation, BoQ validation, and functional workshops for government and enterprise opportunities.

•Coordinating delivery of enterprise technology platforms including Cloud Contact Center, Conversational AI, Unified Communications, Enterprise SaaS, CRM, Data Warehouse, ETL, AI Agents, API Integrations and Digital Workspace solutions, ensuring successful implementation and stakeholder alignment.

•Collaborating with Solution Architects, Business Analysts, Engineering, QA, Infrastructure, Telecom, and Product teams for resource planning, capacity planning, risk mitigation, and successful delivery.

•Facilitating client workshops, executive reporting, solution demonstrations, POCs, project governance reviews, and stakeholder communication while maintaining RAID Logs and delivery dashboards.

•Supporting government modernization initiatives through business analysis, requirement engineering, process automation, and change control while ensuring compliance with enterprise delivery standards.

AVC DOTFY LLP, Technical Delivery Lead 2025/07 – 2026/03 Delhi, India

•Managed multi-project portfolio across 70+ clients, including enterprise brands such as Orient Electric, BookMyShow, Bajaj Industries and Blinkit, along with multiple mid-market and startup clients

•Delivered and managed government sector projects, including SaaS platforms, healthcare applications and software systems, construction management solutions, and agency workflow platforms

•Owned the complete SDLC, from business requirements and solution planning through User Acceptance Testing (UAT), deployment, and post-production stabilization

•Owned end-to-end project lifecycle, ensuring smooth execution from requirement gathering to deployment and post-release stabilization

•Reduced delivery timelines by 35% by implementing structured sprint planning, execution tracking, and workflow optimization

•Established project governance frameworks including RAID logs, dashboards, and reporting cadence

•Oversaw cloud-based deployments, platform implementations, and system upgrades across client environments

•Acted as primary interface between enterprise clients, government stakeholders, and internal teams, ensuring clear communication and alignment

•Identified risks, dependencies, and constraints early, driving mitigation and escalation handling

•Identified and eliminated execution bottlenecks, improving delivery efficiency, coordination, and overall project quality

•Collaborated with globally distributed teams across different time zones, ensuring seamless communication and execution

Across The Globe, Senior Technical Project Manager 2023/02 – 2025/07 Bangalore (Remote), India

•Managed multiple concurrent enterprise projects involving digital transformation, system integration, cloud migration, and platform modernization across international and domestic clients

•Led execution of cloud-based solutions, platform implementations, and system enhancements

•Handled project budgeting, estimation, and resource planning across multiple workstreams

•Coordinated cross-functional teams across engineering, business, and operations in distributed environments

•Implemented structured project tracking systems including RAID logs, dashboards, and reporting frameworks

•Facilitated client communication, status reporting, and escalation management

•Supervised 5+ project coordinators, improving governance and execution consistency

•Ensured alignment between technical execution, client expectations, and business objectives

•Managed multiple concurrent IT and platform projects for international clients (UK, USA, UAE) and domestic clients, ensuring delivery alignment across distributed teams Banao Technologies

IT Project Manager (Promoted from Project Coordinator) 2020/09 – 2023/02 Bangalore (Remote), India

•Managed 30+ developers while driving resource planning, sprint execution, requirement analysis, solution implementation, and project delivery across multiple technology initiatives

•Delivered 75+ projects, ensuring adherence to scope, timeline, and quality benchmarks

•Led end-to-end project lifecycle including planning, execution, and delivery

•Improved turnaround time by 25% through better requirement alignment and workflow optimization

•Reduced delivery timelines by 20% using Agile and hybrid methodologies

•Scaled team operations from 15 to 70+ members, improving delivery capacity

•Acted as liaison between clients and technical teams, ensuring clarity and execution quality

•Supported deployment of infrastructure setups, system upgrades, and cloud-based components Banao Technologies, IT Project Coordinator 2020/06 – 2020/09 Bangalore (Remote), India

•Supported project planning, coordination, and stakeholder communication

•Assisted in tracking timelines, task execution, and documentation PROJECTS

SAMPURNA – Defence Procurement & Payment Automation System Project Manager

2026/07 – Present

•Managing end-to-end implementation of the SAMPURNA Defence Digital Transformation Program, automating the complete procurement, contract management, inventory/uniform management, inspection, and payment lifecycle.

•Coordinating business, technical, and Defence stakeholders to deliver integrated procurement, finance, workflow, and document management modules across the platform.

•Driving project planning, solution workshops, requirement analysis, risk management, governance, and milestone tracking for enterprise-scale implementation.

•Coordinating business analysis, requirement engineering, enterprise architecture discussions, functional workshops, solution validation, and system integration across procurement, finance, inventory, and payment modules.

•Managing project documentation, executive reporting, RAID logs, change requests, and stakeholder communication throughout the project lifecycle.

BrainyZap (Internal Platform), Project & Operations Lead 2025/11 – 2026/02

•Built platform execution from scratch by defining project roadmap, workflows, and delivery structure

•Eliminated manual inefficiencies by implementing automation-driven lead tracking and execution systems

•Improved lead conversion efficiency by optimizing funnel tracking, segmentation, and follow-up workflows

•Scaled operations by introducing structured coordination systems across development and execution teams

•Enhanced execution visibility through tracking dashboards and performance monitoring frameworks

CIKORA (Internal Venture), Project & Operations Lead 2025/07 – 2025/11

•Identified inefficiencies in handling bulk client workflows and designed structured execution processes, improving operational scalability

•Reduced order processing delays by streamlining coordination between operations, vendors, and delivery teams

•Improved conversion and execution efficiency by implementing structured lead handling and follow-up workflows

•Scaled delivery capability by introducing process-driven execution instead of manual coordination

•Ensured consistent delivery quality across enterprise clients by establishing clear execution standards and tracking mechanisms

•Managed gifting operations and bulk deliveries for enterprise clients including BookMyShow, Blinkit, Orient Electric, Bajaj Industries and other mid market corporate accounts InterviewGOD (Internal AI Platform), Senior Technical Project Manager 2024/09 – 2025/04

•Translated complex hiring requirements into scalable AI-driven workflows, enabling automated candidate evaluation without manual intervention

•Eliminated process inefficiencies by implementing JD-based evaluation logic and structured system workflows

•Improved execution efficiency by aligning AI, backend, and product teams through clear delivery roadmaps and sprint cycles

•Reduced integration friction by managing API workflows and system dependencies effectively

•Ensured successful enterprise pilot delivery by driving execution discipline, testing validation, and deployment readiness

HummCare, Senior Technical Project Manager

•Identified inefficiencies in release cycles and implemented structured sprint planning and backlog prioritization, improving delivery consistency

•Reduced iteration delays by aligning product and engineering teams through clear execution workflows and ownership mapping

•Improved product release speed and stability by streamlining handoffs between development, QA, and deployment phases

•Strengthened delivery quality by enforcing testing coordination and release validation processes

•Enhanced stakeholder confidence by ensuring predictable delivery timelines and structured execution visibility

Employed India, IT Project Manager

•Identified lack of structured execution and implemented defined project plans, timelines, and tracking systems, improving delivery predictability

•Reduced delivery slippage by proactively managing risks, dependencies, and execution bottlenecks

•Improved stakeholder alignment by establishing clear communication workflows and reporting cadence

•Increased team efficiency by introducing task prioritization and execution tracking frameworks

•Ensured smoother project delivery by minimizing requirement ambiguity and improving execution clarity across teams

CP PLUS, IT Project Coordinator

•Supported enterprise-level project execution under senior leadership

•Coordinated between internal teams, vendors, and stakeholders to ensure delivery alignment

•Assisted in milestone tracking, reporting, and execution monitoring

•Gained exposure to enterprise SDLC, Agile workflows, and governance practices EDUCATION

St. Xavier's College of Management & Technology

Bachelor of Computer Applications

2020/09 – 2023/07 Patna, India

CGPA: 9.12 on 10

CERTIFICATIONS

Project Management Professional (PMP)® - Project Management Institute (Expected : May 2026) Certified Scrum Master (CSM) – Scrum Alliance (Expected: 2026) Google Digital Marketing & E-Commerce – Coursera (2026) Mastering Data Structures & Algorithms using C and C++ - Udemy (2023) SEO Foundations - LinkedIn Learning (2023)

Agile Foundations - LinkedIn Learning (2023)

Business Analysis Foundations – LinkedIn Learning (2023) Web Development - Internshala Trainings (2022)

LANGUAGES

English Hindi

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