Courier/DOT-1 Logistics and Customer Service

Yvonne Walker

********@*****.***

SUMMARY

Professional with 15 years of experience seeking a Courier/DOT-1 role, offering transferable strengths in Customer Service, Package Delivery support, Pick-up coordination, Vehicle Operation, and Shipment Checks. Background in regulated environments, documentation accuracy, package handling, and verbal communication. Recognized for dependable service, compliance focus, and organized task execution. WORK EXPERIENCE

Ryze West Chicago

Social Service Director Nov 2025 - Aug 2026

• Led the development and implementation of comprehensive social service programs to meet the diverse needs of the community.

• Managed and supervised a team of social workers and support staff, ensuring high-quality service delivery and professional development.

• Collaborated with local agencies, healthcare providers, and community organizations to enhance service offerings and foster partnerships.

• Conducted assessments and evaluations to identify client needs and develop individualized care plans.

• Oversaw the allocation of resources and managed the department budget to optimize service efficiency and effectiveness.

• Developed and maintained accurate records and reports to ensure compliance with regulatory requirements and organizational standards.

• Facilitated training sessions and workshops to enhance staff skills and promote best practices in social service delivery.

• Advocated for clients' rights and needs, providing guidance and support to navigate complex social systems.

• Implemented quality assurance measures to monitor and improve service outcomes and client satisfaction. Parkshore Estates Nursing and Rehabilitation Chicago IL Social Service Director Aug 2023 - Nov 2025

• Oversee the planning, development, and management of resident psychosocial care programs and activities, ensuring compliance with healthcare regulations and facility policies.

• Spearheaded marketing initiatives by engaging with potential residents and their families, successfully increasing facility occupancy rates by 50% through personalized tours and consultations. Symphony at 87th Chicago IL

Social Worker Jan 2023 - Aug 2023

• Provided comprehensive social and emotional support to residents at Symphony at 87th, assessing individual needs, coordinating care plans, and facilitating access to community resources to enhance quality of life. APERION OF LAKESHORE Chicago IL

PRSC Apr 2022 - Jan 2023

• Coordinated and implemented comprehensive psychosocial programs as a Patient Representative Social Counselor (PRSC) at Aperion of Lakeshore, effectively addressing patient needs, providing counseling support, and liaising with interdisciplinary teams to enhance patient care and satisfaction.

Parkshore Estate Nursing and Rehabilitation Center Chicago, IL Assistant Psychiatric Rehabilitation Service Director Mar 2012 - Apr 2022

• Coordinated with the Interdisciplinary Team to develop and implement Active Treatment/Specialized Services programs for residents, ensuring compliance with federal regulations.

• Collaborated in the creation of Comprehensive Program Plans, setting priority treatment goals alongside team members.

• Documented the communication process, confirming that residents or their legal guardians were informed about the specifics of their Comprehensive Program Plans.

• Managed the regular review and quarterly updates of Comprehensive Functional Assessments and Program Plans, maintaining their relevance and effectiveness.

Parkshore Estates Nursing and Rehabilitation Chicago, IL Certified Nurse Assistant Sep 2009 - Mar 2010

• Provided direct patient care, including assistance with daily living activities and monitoring vital signs.

• Collaborated with nursing staff to ensure comprehensive care and support for residents. EDUCATION

Westwood College

Bachelor of Science, Criminal Justice

Chicago, IL

2007

SKILLS

Regulatory Compliance • Documentation, Assessments, Crisis Intervention, • Rehabilitation Counseling and Psychology • Skills: Leadership • Conflict Resolution • Verbal Communication • Package Handling • Vehicle Licensing • English Proficiency

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