Table Games Floor Supervisor & Compliance Leader
Resume:
ANGEL COLLADO
**************@*****.***
SUMMARY
Results-driven Table Games Leader with over 11 years of experience in casino operations, regulatory compliance, and guest relations across high-volume gaming environments. Proven leader with a strong track record of training and developing dealers, optimizing table game performance, and maintaining the highest standards of game integrity and responsible gaming. Adept at using casino management systems and operational analytics to improve efficiency, resolve disputes, and enhance the overall guest experience. Known for calm, effective decision-making, strong floor presence, and the ability to build player loyalty while ensuring full compliance with gaming regulations.
SKILLS
CPR, Title 31, G2 PGCB, Ramp, Conflict Resulting, Customer Feedback, Utilization Adaptability, Attention to Detail,Time Management Inventory Management, Integrity Assurance, Customer Relations, Team Leadership EXPERIENCE
WIND CREEK CASINO
Floor Supervisor (Table Games) ~ 2021-Current
• Directed day-to-day table games activity, maintaining optimal game flow and staff performance
• Investigated and corrected procedural errors while maintaining regulatory documentation standards
• Applied loss-prevention and bankroll protection strategies for high-value gaming operations
• Maintained a professional, guest-centric atmosphere while handling high-pressure situations
• Ensured adherence to all state gaming laws, internal controls, and departmental policies PERKINS & ASSOCIATES
Government Contractor ~ 2021-current
• Supported daily commissary operations under a federal government contract at the Tobyhanna Army Depot, ensuring compliance with military and contract standards.
• Maintained organized, clean, and secure stock areas to promote accurate inventory control and efficient product flow.
• Received, inspected, and unpacked incoming shipments, verifying quantities and proper placement in accordance with inventory procedures.
• Collaborated with team members to replenish shelves and displays in a timely manner, ensuring consistent product availability for patrons.
• Developed detailed product knowledge to assist customers with questions and direct them to appropriate items as needed.
• Assisted with scheduled inventory counts and supported reconciliation of discrepancies to maintain accurate stock records. MOUNT AIRY CASINO AND RESORT
Pit Manager (Table Games) ~ 2011 to 2021
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• Directed daily Table Games operations, ensuring game integrity and adherence to procedures.
• Led and supported dealers by managing schedules, coaching performance, and completing evaluations.
• Resolved guest concerns promptly while delivering high-touch service to high-value players.
• Tracked departmental financial performance, handled transactions, and maintained expense controls.
• Enforced regulatory compliance and actively monitored for fraud, cheating, and policy violations.
• Coordinated with cross-functional departments and communicated key updates to senior leadership.
• Maintained an upbeat, professional gaming environment and de-escalated guest complaints effectively.
• Organized and executed special promotions, measuring results and reporting effectiveness. Floor Supervisor (Table Games) ~2011 to 2021
• Supervised live Table Games operations including Blackjack, Poker, Craps, and Roulette.
• Ensured game accuracy and corrected procedural errors while mediating disputes in compliance with Pennsylvania Gaming Control Board (PGCB) standards.
• Enforced game and bank protection protocols safeguarding up to $1,000,000 in casino and guest assets.
• Prioritized an elevated guest experience by delivering Four-Diamond service aligned with the property’s brand reputation.
• Maintained full compliance with gaming regulations, internal controls, and company policies. EDUCATION
Pocono Mountain East High School 2005 to 2009
Studied 'General Academics' and obtained a high school diploma.
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