Executive Assistant Operations & Compliance Coordinator

ALEXIS "SKYE" THONGSAVANH

EXECUTIVE ASSISTANT OPERATIONS & COMPLIANCE COORDINATOR

New York, NY • 214-***-**** • ********@*****.***

PROFESSIONAL SUMMARY

Executive Assistant and operations professional supporting C-suite leadership and high-volume, risk-based environments across financial services and automotive operations. Trusted final-line quality-control approver for confidential contracts, regulatory filings, and executive-facing deliverables, known for owning problems end to end and building the spreadsheets, CRM workflows, and compliance systems teams rely on to stay audit-ready. CORE COMPETENCIES

Executive & C-Suite Support • Calendar & Travel Coordination • Confidential Document Handling • CRM & Systems Administration • Regulatory Compliance & Documentation • Sales Tax Preparation & Filing • DMV & Title Processing

• Business Formation & Licensing • Process Improvement • Quality Control PROFESSIONAL EXPERIENCE

Operations & Administrative Coordinator (HR Assistant / Operational Analyst) Same Day Dealer, New York, NY 2025 - Present

• Coordinate 50–100 vehicle title and reassignment packages monthly across a five-state dealership network, managing requirements, documentation, follow-up, and final quality-control review.

• Manage high-volume operational workflows supporting 500+ representatives nationwide, resolving documentation discrepancies and coordinating issues across phone, email, and text to keep transactions on schedule.

• Built standardized spreadsheets and CRM workflows for auction-payment tracking and shared-record audits, improving visibility into payment status, compliance requirements, and outstanding actions.

• Resolved a critical Auction Access account issue by owning the compliance response, coordinating supporting documentation, and implementing payment-compliance procedures to mitigate recurrence.

• Prepare, file, and audit monthly Missouri sales tax submissions covering 20–90 vehicle sales, maintaining a 100% on- time record while identifying documentation gaps before deadlines.

• Track and coordinate nearly 20 business license and LLC filings, including EIN registrations, multi-state tax setup, surety bonds, and renewals.

Research & Marketing Operations Assistant

Confidential Research Firm, Flatiron, New York, NY 2024 - 2025

• Coordinated 3–7 qualitative and quantitative research projects end to end, tracking requirements, participant logistics, timelines, deliverables, and documentation through completion.

• Managed research logistics including scheduling, participant coordination, NDA processing, follow-up, and timeline tracking to keep concurrent studies on schedule.

• Organized research data into executive-facing reports and presentations, translating complex findings into clear summaries used to inform client strategy and operational decisions.

• Served as final quality-control reviewer for outbound client materials and coordinated communications among executives, clients, participants, and internal stakeholders. Executive / Personal Assistant (Private Office, Financial Services) World Financial Group, Dallas, TX 2019 - 2020

• Supported a C-suite executive as sole assistant, coordinating calendars, priorities, meetings, travel, and company-wide group trips with external travel advisors.

• Served as primary communication point for 200+ clients, coordinating requests and follow-up on behalf of executive leadership.

• Managed confidential contracts, account documentation, and executive expense records within CRM systems, maintaining accurate records and authorized updates. EDUCATION

Bachelor of Arts in Anthropology, Neuroscience Focus St. John’s University, Queens, NY

TECHNICAL SKILLS

Google Workspace • Gmail • Microsoft Office • Salesforce • Monday.com • DocuSign • Zoom • Calendly • Dialpad • Canva • Google Gemini • TurboTenant

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