Relationship-Driven Sales & Business Development Leader

ELIZABETH MILLER

Relationship-Driven Sales Professional Business Development Client Success

Jacksonville, FL • 904-***-**** • ***********@*****.*** Professional Profile

Dynamic sales professional with 20+ years of consultative selling experience and 10+ years of business ownership. Proven success building trusted relationships, uncovering customer needs, presenting customized solutions, generating recurring revenue, leading teams, and creating exceptional client experiences.

Professional Experience

Owner HairSlayer Salon & Co.

2015–Present Jacksonville, FL

• Built and grew a successful referral-based business through consultative selling and relationship management.

• Conduct 15–20 personalized consultations weekly, generating $500–$5,000+ in sales per client.

• Retain 25–45 recurring client accounts through customized maintenance plans.

• Leverage Instagram, Facebook, TikTok, and educational content to generate leads and convert followers into clients.

• Manage sales, marketing, scheduling, CRM, inventory, budgeting, operations, and customer retention.

• Managed and mentored a team of five salon professionals, fostering a collaborative, growth-focused culture.

• Led monthly team meetings covering procedures, policies, client retention, performance goals, and business development.

• Developed and facilitated ongoing education classes to strengthen technical skills, consultations, customer service, and business growth.

• Mentored stylists to build and retain their own books of business through relationship-based selling and referrals.

• Created standardized systems and best practices that improved consistency, accountability, and client satisfaction.

Sales & Brand Expertise

Consultative Selling • Business Development • Account Management • Lead Generation • Customer Retention • Social Media Marketing • Brand Development • Negotiation • Presentation Skills • Leadership • Team Development • Staff Training Administrative Director Regenerative Medicine / Stem Cell Clinic

(2016–2018)

• Directed day-to-day clinic operations while supporting physicians, staff, and patients.

• Managed hiring, onboarding, staff training, scheduling, HIPAA compliance, and workflow.

• Planned educational seminars, physician presentations, and conferences.

• Educated prospective patients and supported consultation conversations.

• Supported marketing initiatives, speaking events, and business development. IVF Patient Ambassador Brown Fertility (2025–2026)

• Represented the fertility clinic by sharing authentic patient experiences.

• Created engaging social media content to educate and attract prospective patients.

• Collaborated on educational campaigns and patient-focused outreach initiatives.

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