IT Support & Service Desk Supervisor

Location:

Posted:

August 09, 2026

Bob Greene

LinkedIn: http://www.linkedin.com/in/bobgreene

Education:

• Bachelor of Science in Technical Management from DeVry - Completed December 2012

• Associates of Arts degree in Web Graphics Design from DeVry - Completed May 2013

Experience Summary:

• 24 yrs. Tier 1 & 2 IT support including supervisory roles while deployed to Iraq

• 6 yrs. webmaster (graphic/web design, content management & e-mail administrator)

• 6 yrs. warehouse shipping/receiving

• 2 yrs. Retail Assistant Manager

Relevant Work Experience:

Assistant Manager – Dollar Tree (Dec. 2017 – July 2020)

- Ensured store cash operations are handled securely including cashier tills and bank deposits

- Stocked products on displays and maintain a tidy store appearance

IT Systems Executive – John Deere (Jan. 2018 – Feb. 2019)

- Provided Tier 2 HP computer & printer support as well as inventory control of a Forbes Global

2000 List company using the Service Now ticketing system

- Helped set up 2 new production lines in addition to supporting existing assets

- Restored break/fix issues

Tier 2 Service Desk Team Leader (Senior Analyst) - Becton Dickinson (Nov. 2015 – Jan. 2016)

- Led and mentored a team of 5 Tier 1 technicians on the project which merged the IT solutions of Becton Dickinson and CareFusion

Global IT Service Desk Assistant Queue Manager – Chevron (Oct. 2013 – Nov. 2015)

- Handled over 12,000 trouble tickets from our Remedy queue; Tickets originated from phone calls, group mailbox emails and Lync Vayusphere chats

lnformation Systems Operator-Analyst (retired) - N.C. National Guard (Jan. 2000 – Jun. 2012)

- Supervised an Aviation Task Force help desk on my second tour to Iraq

- Earned promotions to Sergeant & Staff Sergeant as part of the state military help desk

- Oversaw deployment of the Mobile Satellite System (MSS) during Hurricane Irene

- Maintained SECRET security clearance

Shipping/Inventory (Logistics) – Kuehne + Nagel (Oct. 2007 - May 2011)

- Maintained an accurate inventory of the then largest SPRINT warehouse in North America

Military Intelligence Electronics Technician - U.S. Army (Active Duty) (May 1991- Dec. 1999)

- I kept Dept. of Defense Local Area Networks (LANs) and networked computers and printers fully

mission capable in military maintenance shop environments similar to the corporate world

- In addition to my assigned duties, I set up 2 intranet websites hand-coded using HTML & Javascript

- Held TOP SECRET/SCI security clearance