Enterprise IT Infrastructure & Support Specialist

J a m e s Y e r r y

Davidson, NC, *****

j y e r r y c m p @ g m a i l . c o m

https://www.linkedin.com/in/james-y-e-r-r-y-9131ba3b4 additional contact information on request

Professional Summary

IT professional with over 20 years of experience supporting enterprise systems, specializing in multi-platform environments, network infrastructure, and SaaS administration. Proven track record in help desk and remote support, systems integration, compliance auditing, and production workflow optimization. Skilled in coordinating client organizations, service providers, and external vendors to maintain security, efficiency, and operational continuity.

Professional Experience

CRG, Mooresville, NC

Contractor Sep 2025 - Present

• Systems Provisioning, repair, and diagnostic support for mobile device, enterprise print, and scanner triage.

CMC Dataworks, Charlotte, NC

Infrastructure Specialist Jun 2025 -Sep 2025

• Installation and management of client systems, and networks.

• Patching, updating, and security configurations. Lowes Delivery, Huntersville, NC

Delivery Coordinator Sep 2024 – Jun 2025

• Coordinated packaging and delivery of customer orders.

• Maintained shipment tracking and provided customer support. ADUSA Distribution/Transportation, Salisbury, NC

Warehouse Selector Mar 2024 – Sep 2024

• Managed staging and secure transport of cargo to Southeast distribution centers.

CMC Dataworks, Charlotte, NC

Infrastructure Specialist Apr 2023 – Mar 2024

Detailed previously in Professional Experience

Systems & Software:

• Windows OS, macOS, iOS

• Active Directory

• Windows Server

• Office 365

• Adobe Creative Suite

• Adobe Workfront

• Google Workspace

Technical Support:

Network, desk-side,

telecom, and remote

support, Infrastructure and

cabling installation

Network & Security:

VPN, VLAN, RDP, SSH,

Endpoint, MFA, In-Tune,

MDM, BYOD

Virtualization & Tools:

Power-shell, BASH,

Hyper-V, Oracle VM,

SolarWinds, Wireshark,

VNC, RDC

Systems Administration:

Enterprise incident

tracking and ticketing,

• ServiceNow

• Cheerwell

• Lotus

• Internal SOP document

• Internal ISO document

• SaaS management

• Asset management

• Physical, logical, and

locational documentation

and technical illustration.

QUAD at Food Lion Corporate (ADUSA/RBS), Salisbury, NC Systems Administrator Jan 2020 – Mar 2023

• Central point of contact for enterprise operations, and communications across Windows and macOS environments, ensuring system stability, security and compliance across multi-site client and on/off site MSP infrastructure.

• Maintained commercial print infrastructure, including print department and Pre-Press troubleshooting, color calibration, and mechanical repair.

• Provided phone and desk side support for multiple departments.

• Delivered remote and on-site support for Client and MSP parallel production. Administered Active Directory, Patch Management, and Telecom support.

• Collaborated with Retail Business Services on infrastructure projects, vendor risk assessments, and SaaS integrations.

• Led testing and validation of production workflows and software deployments, independently, in tandem and in cross production.

• Managed IT asset lifecycle, managed repairs schedules and performed repairs when needed.

• Provided documentation using enterprise ticketing systems.

• Served as liaison between Quad Solutions and Food Lion’s IT/data teams. Adplex at Food Lion Corporate, Salisbury, NC

Systems Administrator Nov 2006 – Dec 2019

• Provided end-to-end support for Windows and Mac production workflows and system upgrades.

• Pre-Press, print production hardware and software support.

• Trained staff during transition from QuarkXPress to Adobe InDesign and developed UX streamlining initiatives for production optimization.

• Advised on IT purchasing and facilitated office relocations and network reconfigurations.

Workflow Coordination:

Parallel production, SaaS

testing, version control,

system software

deployment

Certifications:

CompTIA Network+

N10-008 (valid)

CompTIA A+ 220-1011,

220-1022 (valid)

CPR/AED First Aid

Certified

OSHA 1910.17

Cert Validations:

https://www.credly.com/badges/

25002f5c-

c72d-4fe1-9653bf09c915f55

Additional Skills:

Disaster recovery

Policy & security training

Cultural Inclusion

3D, UIX and CAD design

Education

2025 - 2026 Mitchell

Community College,

Mooresville, NC

Associate Degree to be

conferred December 2026

Volunteering:

Food Lion FeedS

Rowan County Helping Ministries

Reference provided on

request

Contact this candidate