Human Resources & Bid Coordination Specialist
Resume:
Crystal Dawn Hines
Henrico, VA 23228
****************@*****.***
WORK EXPERIENCE
September 2023- Present
Social Media Content Developer/ Bid Coordinator
Capital City Services
Mechanicsville, VA
Created a variety of social media platforms for the company and continued to market and update material through those platforms. Responsible for the design of business cards and office building signs. Review all new hire applications and initiate interview process. Order office furniture and supplies for both offices. Responsible for drafting bid proposals for clients and maintain communication through clients to lock in the proposal. Performed administrative duties as requested.
March 2019- September 2023
Human Resource Manager
TACS- Taxing Authority Consulting Services, PC
Henrico, VA
Responsible for all HR duties, processing payroll, managing benefit portals with participants, implementing the ADP workforce-now tech features from the previous version of ADP Run. Supervision over all departments throughout the law firm. Maintain and update the firm website and ADP’s homepage with relevant documents and links for employees. Runs and provides necessary reports to the accounting department for each pay period for allocation/billing. Process garnishments, liens and unemployment requests. Attend monthly managers’ meetings to advise managers of any HR changes or suggestions for the firm growth. Maintained confidential employee data in excel spreadsheet. Responsible for annual benefit renewal set up and updating employee benefits in ADP and Anthem websites. Assemble and supervise corrective/ verbal meetings with managers and employees. Attended monthly manager meetings to improve overall productivity. Entered data of the employee’s anniversaries/performance dates and merit increase records. Troubleshoot office equipment errors on Konica printer, scanner and envelope machines. Kept up to date with all HR compliance requirements. Handled employee termination process and consulted the managers and partners with any firm issues that would arise to come to a solution. Preparing new hire packets, new hire desk setup and new hire process. September 2015- March 2019
Administrative Assistant to Office Manager
TACS- Taxing Authority Consultant Services, PC
Henrico, VA
Processed firms’ payroll through ADP Run. Troubleshoot office equipment errors on Konica printer, scanner and envelope machines. In charge of new hire packets, updating firm directory, locality contract files, ordering supplies, new hire desk setup, Interior design of office buildings décor and organizing firm activities. Opened mail and reviewed accounts for payments to be processed. Responsible for providing payoff amounts to various title companies for all localities. Insert lien responses into Microsoft Excel spreadsheet. Input correspondence into RevQ database. Also assisted with the question emails for the firm. October 2009 – 2015
Legal Assistant- Virginia Notice Department
BWW Law Group, LLC
Richmond, VA
Responsible for title review and preparing notices to send to clients, IRS and US Government. Reviewed Deeds, DOT and legal descriptions for any errors. Process notices for certain liens, judgments or heirs with any interest in foreclosure. Responsible for preparing legal documents, data entry, skip trace through Accurint and Clear. Trained new employees for the notice department. August 2007 – 2009
Customer Service Representative II
Call Federal Credit Union
Richmond, VA
Assisted members with various cash transactions, processed ATM paperwork, trained new employees, responsible for opening accounts such as, savings, checking, CD’s, IRA’s, money markets, holiday savings, youth enrich and data entry.
August 2005 - May 2006
Secretary
Residential Life
Radford, VA
Filed residents paperwork, answered important phone calls, ran errands, Shred documents, Responsible for mail, typed residential documents
2000 - 2004
Teller
Citizens Community Bank
South Hill, VA
Assisted customer with various cash transactions, Responsible for mailing, filing, and assisted CSR's and Loan officers with paperwork, processed ATM paperwork, Responsible for opening and closing vault and bank
EDUCATION
2003 – 2007
Radford University
Radford, VA
BS- English
SKILLS
ADP Workforce Now, ADP Run, Microsoft Word, Excel, Google Suite, PowerPoint, Internet Search Engines, Credit Checks, Customer Service, UPS, Certified Mail, Skip Trace, Accurint & Clear, Social Media Content Marketing, Meta Business Manager
OBJECTIVE
Full time job to excel in the work field and to add to the current skills I obtain. I will offer excellent performance to the position available.
REFERENCES
Faye Lickey: Capital City Services – Financial Manger 804-***-**** Laurie Horner: TACS- Office Manager 804-***-**** Dan Doherty: BWW Law Group- Supervisor 804-***-**** Trinette Bodrick: Call Federal Credit Union- Manager 804-***-**** Carolyn Clary: Citizens Community Bank- Vice President 434-***-****
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