Multi-Unit Regional Operations Director

JUSTIN HUFF

Phoenix, AZ 502-***-**** ************@*****.*** LinkedIn

REGIONAL OPERATIONS DIRECTOR

20+ Years of Leadership Experience Driving Revenue Growth & Operational Excellence Across Multiple Locations

Highly collaborative operations leader proven in directing high-performance teams and complex projects with consistent results. Demonstrated success spearheading cultural transformations while driving profitability in the hospitality and entertainment industries. Adept at coaching diverse teams and implementing innovative solutions that exceed metrics.

Signature Achievements & Specialties:

$80M Annual Revenue Leadership: Currently directing operations for 7 locations across Arizona and California at Dave & Buster’s, achieving top-line growth through improved efficiency and profitability initiatives.

Turnaround Success: As GM with Buffalo Wild Wings and Cracker Barrel, revitalized underperforming locations into top-tier performers through strategic planning, cultural change, and targeted local marketing.

Specialties: Multi-Unit Operations Management, Strategic Planning & Execution, Team Leadership & Development, P&L Management, Change Management, Operational Efficiency & Inventory Control, Culture Transformation, KPI Analysis & Reporting, Local Marketing & Community Relations, Mentoring, Coaching, Relationship Management.

PROFESSIONAL EXPERIENCE

DAVE & BUSTER’S

A national entertainment and dining chain offering arcade games, sports viewing, and a full-service restaurant experience.

Regional Operations Director 2022 – 2025

Promoted to direct operations for 7 locations across Arizona and California, driving $80M in annual revenue. Mentoring, coaching, and leading 65+ managers responsible for 1,000+ employees. Optimizing efficiency, implementing strategic changes, and fostering a high-performance culture. Collaborating with C-suite leaders to test and deploy new operational systems.

Store Growth: Drove 12% store-level EBITDA growth across region over 3 years via operational change and cost control.

New System Development: Generated 5% reduction in labor costs by piloting new technology system.

Process Improvement: Created “culture committees” in each location responsible for enhancing the employee experience through events, charitable activities, and in-store events.

General Manager 2017 – 2022

Led a team of 150 hourly employees and 10 managers, driving operational excellence and fostering a culture of collaboration and accountability. Spearheaded multiple fundraising events, partnering with local charities, sports teams, and community organizations to enhance brand engagement and social impact.

Change Management: Turned around 2 underperforming locations achieving record sales and profitability.

Promotion: Recognized as a high-potential leader and fast-tracked to GM within 90 days of completing training.

BUFFALO WILD WINGS

A leading sports bar and casual dining chain specializing in wings, beer, and live sports entertainment.

General Manager 2015 – 2017

Managed all aspects of business operations, including staffing, financial performance, and customer satisfaction. Oversaw a team of 50-60 hourly employees and 4-5 managers, ensuring operational efficiency and alignment with company goals.

Labor Impact: Introduced SPLH (sales per labor hour) to the brand to measure productivity.

Community Impact: Led location to top 25% placement across the company for donations through fundraising.

Additional experience includes role as GM of Cracker Barrel Old Country Store, driving 4 consecutive years of sales growth.

EDUCATION

Associates of Arts, 2009 University of Phoenix

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