Operations & Hospitality Management Leader

BEATRICE NKIROTE MWITI

Operations, Conservation & Management Leader

E-mail: ***********@*****.*** Telephone:+254********* COMPETITIVE ADVANTAGES

Well experience P&resource personal for L tact Accomplished, management and Effective management in diplomacy the Administrative, customer of Proactive, in functions. all handling administrative liaison and Highly Operations sensitive seasoned with organized, strong operations, issues. professional and interpersonal Hospitality able Sales, to with coordinate industry. and Marketing, more communication than administrative, Broad 12 product years based skills. of and general successful office Human Known and and AREAS OF EXPERTISE

•Strategic research •Competitive negotiation •Records analysis & •Administrative File maintenance• support Customer •Policies relations & Procedure •Business compliance & Industrial

•Reports & Documentation •Task management •Quality assurance •Creative problem solving

•Process Engagement Administration implementation •Communication & Office Operations, •Finance and Presentation Reservations management Skills & & Corporate Control • Leadership Process Social • Responsibility Staff Streamlining Development •Stakeholder • Project PROFESSIONAL HISTORY

Hospitality Training Manager– April 2025 to Date

• • • • • • • • • • • SOP and Develop responsibilities Cost Establish SOP Design hotel Develop retention Preparing Mystery Sustainable Pollution Waste 100% development compliance. Control departments. reduction and Guest detailed a mitigation Key performance-training brand implement sourcing & Performance Audits Efficiency and compliance Job and manuals enhance strategies. Descriptions practice to design a based test structured training Indicators that the overall & across to Recognition consistency. conserve service employees to and Performance avoid all staff (daily KPIs) departments, while performance the waste & can Operational based Reward environment posing use Appraisal on as ensuring as system a guest a reference Checklists guest. achieving System satisfaction, to seamless boost for tailored to zero their staff clarify service service plastics. morale work. to different delivery speed, and and Camp General Manager Feb2023 to Dec 2024

Encounter Mara (Asilia Africa, Naboisho Conservancy)

Manage concerns. daily Directing camp operations all relevant of communication all departments across and respond for seamless to employee operations. and guests

Review system Manage strategies. Manage disciplining Enhance Company’s Ensuring departments Maintaining and Ensuring Overseeing General Handling shareholders enhancement records, camp revenue Human & smooth safety & image set managing exceed employees. good by maintenance C.of minimizing operational Resource S.models, operations and all relationships R guest activities guests opportunities. of brand. camp experience process objectives costs & data by by staff finances working between the and and flows, through company forecasting to by maximizing on maintain operations recruiting, the set OHS, community, budgets First information revenues high selecting, support aid / guest cost trainings. conservancy by and to allocations satisfaction upselling orienting, identify customer board, and per coaching, to engagement capitalize up employee Hold and on General Manager May 2022 to Dec 2022

Msambweni Beach House & Private Villas

Enhanced Set developing controlling profitability, policies, facility processes. vendor processes while creating services, contract and a standards safety, safe specifications, work and needed environment. quality, tracking to reduce while / errors, preventing evaluating increase cost project efficiencies over risks, runs and and by Assistant General Manager 2015 to 2019

Elewana bush properties Managed Managed Enhancing Deputizing Created Over Handling well in guests Kenya; Lewa Collection: a timely as saw Safari concerns Tortilis and finances making all equipment, daily manner. Guest the camp, implemented scheduling, Based Gms Camp, operations experience and Kifaru all at in inventory compliments, reservations Afrochic all Joy's billing, House units. new of Camp, S.all Diani & etc menus, O.maintenance. Ps hotel ensuring Elsa’s acting Beach, food departments Kopje, as and that preparation Relief Provided Loisaba they manager run and Tented and smoothly relief responded delivery for management camp, Elewana and to to Sand are all employee properties taken caterings River all Elewana care Mara, and as of in Management Training : 2014 to 2015

Elewana Collection: Tanzania units Full management training in all hotel departments (Kilindi Zanzibar, The Manor, Arusha Coffee Lodge, Serengeti migration camp, pioneer camp & Arusha Head office)

Assisted Full all Organized staff, Maintained transfer assignments training and process. and evaluate and the in worked directed all were tax departments employee accounting completed closely worker performance with and system, training within multiple taking budget the programs, in up securities managers dining leadership and in resolve and a database, on timely lodging roles various personnel manner. facilities. and projects, the problems, electronic ensuring hire funds new that Front Office & Reservations Manager 2013 to 2014

Afrochic Diani Beach

Taking telephone Maintained and Consistently conflicts, Answered messages Maintained probable improved reservations issues, revenue and conversations, 100% detailed accurate improve passing accuracy and of streams. requests administrative concerns. the records customer the and incoming sending to efficiency the from of satisfaction appropriate bookings appropriate agents customer and to procedural achieve and on by persons. calls, direct rates, hotel 50% organizational efficiently through processes invoices, reservation clients through expert contracts routing that objectives. system reduced resolution emails calls and and and and redundancy billing. forecasted of taking Customer Service Manager & Travel Consultant 2010 to 2012 Travel Associates (Nairobi)

Conducted commitment assess performance training to friendly and and provide service mentored feedback. as well team as monitoring members customer to promote service productivity operations and to

Coordinated arranging Provided negotiating customers for rates both air fare while international with as improving well best as hotel and deals customer domestic and and lodge well-satisfaction travel reservations. researched accommodations ratings. travel options, for clients, successfully Guest Relations Officer 2010 to 2012

Diani Reef Beach Resort & Spa (Diani Beach)

Increased audience Cashier regarding Carried groups Handled complaints and out operations: reach guest corporate Hotel’s to checking all the front and inquiries supervisor Product creating settling office guests in the related in hotel's or bills the awareness on a Service bills, duty and courteous functions system. methods everyday sales of new and of and of allocating communication products payment. efficient brand exposure to rooms manner guests. with for by the and Accounts optimizing arriving reported department guests, target guest Attachment 2008 to 2009

Windsor Golf Hotel & Country Club (Nairobi)

Training in all hotel departments

ACADEMIC BACKGROUND AND CREDENTIALS

2015–2018: Kenya Methodist University

Bachelor of Business Administration

2008–2009: Kenya College of Commerce & Hospitality Diploma in Public Relations (Single Subject)

2007–2008: Kenya College of Commerce & Hospitality Diploma in Tours, Travel & Administration

2006-2006: Annex Computer College

Certificates in Computer Packages

Courses and Trainings

2023 First Aid training by St. John’s Ambulance

2023: Sprout 360 Leadership training

2023: UTI Wine training

2023: Snake awareness training

2024: Kenya Utalii college refresher course (MDP)

Management Development Programmes

2017: Lobster Ink- Online courses on general hotel operations 2016: White Label Australia-Personal Profiling-The DISC Management 2014: Kenya Utalii College-Refresher Course (Office Operations IT) REFEREES

Ms. Manager-Mobile:Benedette +254-Elewana (0)Mwongeli -722-Collection 243-513 Ms. Lucy Macharia

Operations Mobile:+254-Manager-(0)-725-Sentido 373-890 Neptune Hotels Mr. Manager-Mobile:Coleman +254-Africa (Karanja 0)Horizons -727-146-532

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