Customer Service & Education Specialist

Sydney Grinage

704-***-**** **********@*****.***

Professional Summary

Compassionate customer service professional with 6+ years of experience building relationships, educating individuals, resolving complex concerns, and providing exceptional support in fast-paced environments. Skilled at communicating with diverse populations, maintaining accurate documentation, and managing high-volume interactions with empathy and efficiency. Passionate about helping individuals navigate important decisions while delivering a positive member experience. Core Skills

Customer Service • Relationship Building • Active Listening • Member Enrollment • Customer Outreach • Documentation & Data Entry • Conflict Resolution • Google Workspace • Microsoft Office • Communication • Problem Solving • Cross-Functional Collaboration • Time Management • Training & Education Professional Experience

The Home Depot – Customer Service Specialist Apr 2020–Present

• Delivered exceptional service to hundreds of customers weekly in a fast-paced environment.

• Resolved complex customer concerns while building trust and maintaining positive relationships.

• Educated customers on products, services, and available solutions.

• Collaborated across departments and maintained accurate records. ESS Education – Substitute Teacher Oct 2023–Jun 2025

• Adapted quickly to new environments and procedures.

• Built strong relationships with students, faculty, and administrators.

• Managed multiple priorities while maintaining continuity.

• Maintained accurate documentation.

Land O' Lakes High School – Long-Term Guest Teacher Feb 2025–Jun 2026

• Managed daily operations, records, and stakeholder communication.

• Developed structured learning experiences and maintained detailed documentation. Bellezza Beauty Bar – Receptionist Jan 2022–Jul 2022

• Managed scheduling, client communications, and front-desk operations.

• Maintained records and processed payments accurately. Education

Florida Agricultural and Mechanical University (FAMU) Bachelor of Arts in Theatre Performance

Minor in Liberal Arts

Graduated April 2022

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