Customer Service & Production Logistics Associate

ABDERRAHMAN BOUGTTAT

TANGER – MOROCCO ********.*****@*****.*** +212-*********

linkedin.com/in/abderrahman-bougtat

EDUCATION

• Abdelmalek Essaâdi University – Tetouan DEUG in Physics 2022–2023

• Abdelkhalek Torres High School – Tetouan Baccalaureate in Physical Sciences 2020–2021 SKILLS

• Microsoft Word, Excel, Office, CRM Systems

• Customer Service, Communication, Problem Solving

• Organization, Teamwork, Adaptability

• Languages: Arabic (Native), English (Professional), French (Intermediate) EXPERIENCE

CUSTOMER SERVICE AGENT • Call 360 – Tangier

January 2025 – June 2025

• Provided customer support in English by phone, email and chat.

• Resolved customer requests and complaints while maintaining customer satisfaction.

• Updated customer information using CRM tools and followed company procedures.

• Worked toward daily quality and productivity targets. PRODUCTION ASSISTANT • Maryam Eisler

Photography Project – Tangier Mai 2026 –july 2O26

• Assisted the production team during an international editorial photography project.

• Coordinated transportation, accommodation and daily logistics for the crew.

• Communicated with local suppliers, hotels and service providers to support production.

• Helped organize schedules and ensured locations were ready for each shooting day. PRODUCTION & LOGISTICS ASSISTANT • Fashion Production – Creative Lead: Stanislas Motz-Neidhart August 2026

• Supported the logistics of an international fashion production in Tangier.

• Organized equipment, deliveries and transportation required for the shoot.

• Coordinated with local suppliers and the production team to keep the schedule on track.

• Assisted the crew with day-to-day operational needs during production. Back office agent- Nhari tours – April 2024 –july2024

• Handled customer emails and phone inquiries.

• Processed invoices, purchase orders and administrative documents.

• Maintained accurate customer records and provided back-office support. BARTENDER • La Muralla (Pre-opening)

/ Tangerino June 2023–October 2023

February 2024–April 2024

• Provided high-quality customer service.

• Managed inventory and daily bar operations.

INTERESTS

• Volleyball • Reading • Learning New Languages • Travelling

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