Customer Service & Administrative Specialist
Resume:
Aquarius Statham
Selma, AL ***** ***************@*****.***
Authorised to work in the US for any employer
Work Experience
Medical Customer Service Rep.
McKesson - Fully Remote
July 2024 to November 2025
Handled high volume inbound and outbound calls depending on department needs.
Provided accurate information to the patient and or the healthcare provider.
Assisted callers with information and status of their application.
Followed a call script.
Provided appropriate follow-up and next steps for caller.
Gave appropriate customer service and an effortless experience to the caller.
Multi tasked between several internal system programs.
Followed company policies and procedures.
Basic Data Entry.
Technical Support Specialist
Innover Digital - Roswell, GA
August 2023 to December 2023
•In-house support
•Customer care and assistance
•Assisted clients by providing excellent technical support
•Identified, investigated and resolved callers issues with computer, software and hardware systems
•Maintained up-to-date knowledge of customer accounts
•Handled tv, applications and financial processes and denials• Handled promotional and sales qualifications and issues
•Confirmed payments, refunds, etc.
•Basic data entry
•Resolved all technical and account issues
•Operated the live chat and replied to emails
Customer Care Specialist
Turn2Partners - Conyers, GA
April 2022 to March 2023
•Answered inbound and outbound calls
•Tech support for client accounts
•Assisted callers with sba loan support
•Data entry
•Assisted callers with payments, payment disbursement and disputes, etc.
•Maintained up-to-date knowledge on client issues, and assisted every callers with grace and patience
Front Desk Receptionist
International Charter School of Atlanta - Roswell, GA
July 2018 to August 2021
•Greet and assist Parents, students, staff and visitors with a smile
•Filing, faxing, typing
•Administrative assistance
•Basic Data entry
•Communicational skills
•Maintain accurate and detailed files on all student records and retain up to date notes on all school activities
•Research and resolve various problems involving but not limited to billing and reimbursement issues
•Laminating operations
•Clean work space
•In-house support
•Inbound and outbound phone calls
•Shipping and Receiving packages
•Inventory
•Mail distribution
Customer Service Representative
American Breast Care - Marietta, GA
August 2007 to March 2017
•Provide high levels of customer service as well as in-house support• Responsible for assisting vendors and customers on multi-phone lines
•Microsoft office, word, power point, excel, etc.
•Document orders and set up accounts requested by customers and vendors
•Obtained and examined all relevant information to assess validity of complaints and determined possible causes and solutions
•Entered and kept record of Fitter Class Certification and prepared them for shipping and also obtained my Fitter Certification
•Maintained accurate and detailed files on all customer orders and retained up to date notes on all product information
•Research and resolve various problems involving but not limited to billing and reimbursement issues
•Assisted in general office procedures including filing and faxing and maintained a clean work space• Proofread and revised communications and marketing material for distribution
•Model product for look, fit and examination
•5 years’ experience in Warehouse Shipping and Receiving: assistance in bulk preparation for shipping and can lift over 50 pounds
Education
Bachelor's in Music
Oakwood University - Huntsville, AL
2001 to 2006
Skills
•Computer, phone, customer help, etc (10+ years)
•Excel
•Microsoft Word
•Microsoft Office
•Receptionist
•Scheduling
•Filing
•Data Entry
•Customer Service Skills
•Microsoft
•Clerical
•Billing
•Inventory
•Management
•Organisational Skills
•Outlook
•Customer Service
•Shipping & Receiving
•Time management
•Front desk
•Microsoft Excel
•Proofreading
•Microsoft Powerpoint
•Microsoft Outlook
•Typing
•Multi-line Phone Systems
•Teaching
•Office Management
•Writing Skills
•Bookkeeping
•English
•Financial services
•Phone etiquette
•Customer support
•Medical Coding
•QuickBooks
•Technical Support
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