Network & Help Desk Support Specialist
Resume:
JoelMauricio
***************@*****.***
Lawrence MA
Education
●ITT Technical Institute - Wilmington, MA - 2015
●Associate of Science in Information Technology
Technical Skills
●Bilingual: English/Spanish
●Technical Support/Customer Service
●Troubleshoot hardware/software
●Troubleshoot network connectivity
●Software installation support
●Documentation and Ticket systems
●Strong written and oral communication skills
●Network Technology (Routers, Switches, Hubs, Servers )
●Network Systems Management
●Network Development
●TCP/IP & VLAN, LAN/WAN Protocols
●Windows 98/2000/XP/Professional/Vista/7/8
●Windows Server (Active Directory)
●Linux (Red Hat, Fedora)
●Palm/Handheld Devices
●Assemble/disassemble PC's
●Install, configure, troubleshoot and repair
●Installation, testing and troubleshooting of cabling/structured cabling (CAT 5,6 & Fiber)
●Microsoft Word, Excel, PowerPoint, Access, Outlook & Visio
Professional Experience
Scheidt & Bachmann USA, INC– Lowell, MA 3/2019 - Present
Service desk Operations/Help Desk
●Accepting and making phone calls
●Sending memos, and accepting visitors
●Reviewing incoming/revenue reports from customers
●Sending emails and creating work orders using Salesforce and consol
●Setting the daily schedule
●Supported and troubleshoot for operating systems such as Windows, Linux, and Chrome OS.
●Troubleshoot hardware/software
●Troubleshoot network connectivity
●Support software installation and documentation and ticket systems
●Install, configure, troubleshoot and repair
Hewlett Packard Financial Services - Andover, MA 9/2014 – 3/2019
Help Desk Operations 9/2014 – 9/2016
●Check accuracy on all incoming/outgoing shipments (international, DHL, FedEx, UPS) and make sure they are routed correctly
●Wiping drives using blancco software and terbunus sever (data center)
●Using different enclosures for different hard drives (data center)
●Once hard drive is wiped /properly degauss using HPE procedure (data center)
●Live production/disassembling and returning hardware (Data Center)
●Troubleshoot technical issues for client shipments
●Provide excellent customer service to internal clients
●Audit work with vendors to assure quality and consistency of shipments
●Audit Servers/routers/switches/etc. into data base
●Manage/maintain inventory of perishable and non-perishable products
●Place orders for products as necessitated based on inventory levels
●Update firmware on servers and cisco/other systems
●Participate/assemble as a junior member of a development and qualification team in the product qualification and release process, from initial product development/unit test through system level qualification to product release
●Assist with the development of new product design/assembled workstations test requirements
●Record procedures and receivables into data base
●Manage/maintain inventory products
Paragon R3 - Bolton, MA 2/2017 – 9/2017
iPhone Technician (GMP Environment)
●Worked in-between both Hewlett Packard Contracts
●Assembled and repaired damaged phones
●Reset Apple OS Software to repair phones
●Tested lithium battery and disposed properly
●Unlocked phone passcode to repair devices
●Provided excellent service to all customers and clients
Dole and Bailey-Woburn,Ma 2013-2014
Production
●Work in a clean room and separate different size meat for the butchers.
●Make hamburgers for restaurant orders
●Clean the room and the machines.
New Balance Warehouse-Andover,Ma 2012-2013
Receiver/shipping
●Carefully label shoe boxes to be able ship using the new balance system.
●Team leader of a group of 10.
●My group was responsible of labelling the boxes, organizing them in the new balance truck.
Toshiba 2011– 2012
Data Entry Specialist
●Entered and maintained data using Excel spreadsheets
●Worked with agents and management to provide accurate data entry and top-notch customer service
●Answered phone calls for agents and management taking messages or transferring when appropriate
Lawrence General Hospital - Lawrence, MA 2005 –2011
Dietary Clerk
●Provided excellent customer service to patients
●Recorded inventory of all supplies as being used
●Coordinated daily tasks on floor and kitchen perimeters
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