Night Audit & Overnight Front Desk Supervisor

Jacinda Warren

708-***-**** *****************@*****.*** Greater Chicago Area, IL

Professional Summary

Detail-oriented Night Audit professional with 9+ years of experience in hospitality, specializing in overnight operations, financial reconciliation, and guest satisfaction. Known for reliability, accuracy, and maintaining seamless hotel operations during low-staff hours. Core Skills

• Night Audit & Financial Reconciliation

• Overnight Front Desk Operations

• Cash Handling & Reporting Accuracy

• Guest Issue Resolution

• Safety & Security Procedures

• Opera, OnQ, PEP & Kipsu Systems

Professional Experience

Front Desk Agent / Night Auditor

Hilton Oakbrook Resort & Conference Center – Oak Brook, IL Feb 2026 – May 29, 2026

• Performed nightly audits and balanced revenue reports

• Handled overnight guest services and issue resolution

• Ensured safety and compliance during overnight shifts Front Desk Agent / Night Auditor

Hilton – Oak Lawn, IL Nov 2025 – Feb 6, 2026

• Performed nightly audits and balanced revenue reports

• Handled overnight guest services and issue resolution

• Ensured safety and compliance during overnight shifts Overnight Supervisor / Night Auditor

The Publishing House Bed & Breakfast – Chicago, IL May 2024 – Jul 2025

• Supervised overnight operations and audit process

• Acted as manager-on-duty for escalations

• Trained and supported overnight staff

Front Desk Agent

Hyatt Place – Schaumburg, IL Feb 2023 – Apr 2024

• Supported overnight operations and billing adjustments

• Maintained accuracy using Opera system

Concierge / Front Desk Associate

Brookdale Senior Living – Chicago, IL Oct 2021 – Jan 2023

• Ensured resident safety and managed overnight desk Guest Service Agent

Embassy Suites – Lombard, IL Jun 2019 – Sep 2021

• Handled billing, reservations, and overnight procedures Front Desk Agent / Concierge

The Robey – Chicago, IL Feb 2017 – May 2019

• Delivered high-end boutique guest service

Front Desk Agent

Hotel Felix – Chicago, IL Jan 2016 – Jan 2017

• Supported audit prep and guest satisfaction

Education

GED – Olive-Harvey College, Chicago, IL (2013)

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