Customer-Focused Virtual Information Assistant

Sarah Taylor

Desoto, Missouri

636-***-**** *********@*******.***

Professional Summary

People-focused

professional with experience in customer service,

Leadership,

writing,

military service,

Strong communicator who enjoys building relationships, solving problems, and helping

customers feel confident,

student in college seeking B.A. in English & Communications and an A.S. in Information

Technology with an Artificial Intelligence

focus,

Seeking a remote customer-facing role where

communication, organization, and trust matter,

Core Skills

Customer Service,

Relationship Building,

Remote Communication,

Organization,

Time management,

Leadership,

AI Productivity Tools,

Microsoft Office,

Google Workspace,

Adobe Creative Cloud,

Basic Python.

Professional Experience

AT&T; Customer Support Representative (Part-Time) 2000-2004

Assisted customers with rewards and account questions, resolved issues, documented interactions. and balanced this role while managing Waffle House.

Waffle House Unit Manager 1999-2015

Managed daily operations, trained staff, handled scheduling, resolved customer concerns, and led

a fast-paced team, waitressing, grill operator.

Fallen Timbers Customer Service Representative (Seasonal) Summers

2013-2020

Provided customer service and worked independently in a trusted client-facing role.

Medium Writer & Blogger 2019-Present

Write researched articles with a focus on storytelling, culture, and clear communication.

United States Army Combat Medic (68W)

Delivered emergency medical care, maintained confidential records, and communicated effectively

under pressure.

Project Heena Volunteer Tutor 2019-Present

Tutored individuals 5th-12th graders who speak English as a second language.

A.S. Information Technology (Artificial Intelligence Focus), Strayer University

Bachelor's Coursework, English and Communications Major, Full Sail University.

February, 2025 - February, 2026

August 31st, 2026 Southern New Hampshire University online. Bachelors coursework English and Communications Major. (2028 pending graduation)

References: Available upon request

Contact this candidate