Customer Service & Insurance Support Advisor
Resume:
PERSONAL DETAILS
First Names
:
Ethan Darian
Surname
:
Paulsen
Postal Address
:
** *** ***** ****** ******** 7441 Cape Town western cape
Mobile
:
E-mail Address
:
***********@*****.***
Date of Birth
:
13 September 2000
Marital Status
:
Single
Nationality
:
South African
Health
:
Excellent
Languages
:
English (Speak, Read & Write), Afrikaans (Speak, Read & Write)
Criminal Offences
:
None
EDUCATION
2015 - 2019 HTS Bellville THS Bellville Labiance, Cape Town
■Grade 12
Subjects: English First Language,
Afrikaans Second Language
Technical Science
Technical Mathematics
Electrical engineering
EGD (engineering graphics design)
WORK EXPERIENCE
Wns Global services
02 Aug 2024 - Present
Senior advisor for farmers insurance
Job Responsibilities:
•Deliver timely, accurate and professional customer service
●Resolve product or service problems by utilizing your listening skills to clarify our customers query: assess any service failure to identify the root-cause and take appropriate action
●Communication with our customers via phone.
●Utilize a variety of software to navigate to a resolution
●Liaise between internal departments to solve our customers queries.
●Assist with any amendments required on the policy for the customer.
●Processing forms for the customer in order for the policy to be valid with the Dmv
●Communicate with various forms of callers besides a policy holder such as (leinholders,dmv,vehicle dealerships).
Takealot.com
02 Aug 2021 - 16 July 2024
CBD, Cape Town
Customer Service representative
Job Responsibilities:
●Deliver timely, accurate and professional customer service
●Resolve product or service problems by utilizing your listening skills to clarify our customers query: assess any service failure to identify the root-cause and take appropriate action
●Communication with our customers via phone, email and chat
●Utilize a variety of software to navigate to a resolution
●Liaise between internal departments to solve our customers queries
●Take ownership of our customers and ensure their needs are met in accordance with being Africa’s customer-centric company
●Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries
●Identify and understand customer needs in order to provide a consistently high quality service
●Effectively promote the client’s products and enhance customer experience and loyalty
●Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
●Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
●Ensure action is taken to increase customer retention, loyalty and build a credible reputation
●Operate customer related information systems to the required standard maintaining accurate and secure records
●Understand and adhere to the company and department standards, policies and procedures
●Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
Digistics
8 Dec 2019 -18 Jan 2020
Bellville South, Cape Town
General Labourer
Job Responsibilities:
●Offload and load trucks, containers, freezers, and repack stock in the warehouse
Saucing Marketing
5 Dec 2017 – 23 Dec 2019
Montague Gardens, Cape Town
Warehouse Assistant
Job responsibilities:
●Doing stock take of all the warehouse products
●Packing pallets for clients that has hired any of our products
●Cleaning warehouse
Lifestyles
Holiday work -2016
Brackenfell, Cape Town
Marketing Assistant
Job responsibilities:
●Promotions of various health products
●Marketing
●Client liaison
INTERESTS
Soccer
Rugby
Games
Movies
Photography
Cars
REFERENCES
●Ian Vember
Warehouse Manager – saucing marketing
Cell: 072-***-****
●Nathan Smith - Digistics
Warehouse Controller
Cell: 061-***-****
●Leroy Williams
Business Owner – lifestyles (supplement store)
Cell: 079-***-****
●Tershia Terry
Takealot customer service - team leader
Cell:+27-84-047-****
●Razinah Petersen
Takealot customer serive - 2ic
Cell:+27-82-738-****
Contact this candidate