Pharmacy Technician & E-Commerce Operations Lead

Latifeh Alarmani

Medway, MA ***** 781-***-**** ************@*****.***

Skills

Problem-Solving Training and Development Strategic Planning Staff Management Organization and Time Management Attention to Detail Fluent in English, Arabic, and French 10+ years of Customer Service Prescription Processing & Order Fulfillment Insurance Verification & Rejection Resolution Pharmacy Data Entry

Patient Communication & Customer Counseling Regulatory Compliance (State & Federal) Experience

Pharmacy Technician, Shaw’s Supermarket, Medfield, MA May 2024 - Present

● Processed prescription orders accurately in a high-volume retail pharmacy environment, verifying patient information and insurance details

● Performed data entry and insurance verification in pharmacy management software, resolving rejections and billing discrepancies

● Assisted pharmacists in fulfilling and labeling prescriptions in compliance with state and federal regulations

● Provided attentive customer service at the pharmacy counter, answering patient inquiries and escalating clinical questions to the pharmacist as needed

● Maintained accurate medication inventory and supported controlled substance recordkeeping E-Commerce Lead Manager, Shaw’s Supermarket, Medway, MA May 2021 -January 2024

● Successfully improved productivity by 30%, resulting in faster order fulfillment and increased customer satisfaction

● Consistently ranked highest in the area for online order accuracy and efficiency

● Trained and mentored associates on customer service and order fulfillment best practices

● Monitored program performance and implemented solutions to drive continuous improvement Customer Service, Manufacturing, and Shipping Lead, Favoronline, Norwood, MA Jan. 2010 - Dec. 2020

● Managed online, phone, and Amazon orders, ensuring prompt and accurate delivery

● Provided exceptional customer service, working closely with clients to meet event needs

● Streamlined shipping procedures and customized product assortments to customer specifications Backroom Associate, TJ Maxx, Milford, MA Feb. 2019 - Mar. 2020

● Monitored inventory levels using hand-held devices and conducted audits to address inaccuracies

● Received and stored incoming merchandise; maintained an orderly stockroom Education

University of Balamand, Koura, Lebanon 1997-1999

● Completed 2 years of a BA in Physical Education

● Member of the Volleyball Team

Licenses & Certifications

● Massachusetts Pharmacy Technician License (Active)

● First Aid License

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