Security and Customer Service Professional
Resume:
James H. Kemp
Knoxville, Tn 37921
Kempjames1@yahoo.
Metropolis
Parking Lot Enforcement
Knoxville, Tn 37929
July 2023 to April 15,2026
Assistance answering questions and Entering Tag numbers into the system.To ensure that they have paid or are current subscribers . As well as or providing Great Customer Service.
Culpepper Associates Security Services-Atlanta, Ga.
Security Officer/Customer Service
October 2021 to May 2023
Greet VA Patients at the South Fulton VA Clinic, secure the site, monitor patients;
Assist on-site Police Officer when needed;
Acquired Personal Identity Verification Credential (PIV Card) used Gov’t wide to control access to federal controlled facilities and information systems at the appropriate security level;
Coca Cola Corporate Headquarters-Atlanta, Ga.
Security Specialist Officer/Customer Service
March 2018 to July 2021
Responsible for rotating 8 different posts daily, monitored cameras;
Operated remote controlled gates for company trucks, vendors, and employees;
Followed proper protocol to remove confidential documents, secure parking lots, and created badging for entrance to the different Coca Cola locations;
Evolve Salon Systems-Atlanta, Ga.
Business Sales Consultant
August 2017 to December 2017
Developed many trustworthy relationships while servicing routes, provided business building programs, e-commerce, and product knowledge to increase profitability; maintained weekly calendar with brand managers, meeting and exceeding sales goals; detailed and developed new customers, new sales projections, working in conjunction with managers and team members;
L’Oréal USA/ Mizani-Atlanta, Ga.
Sales/Independent Contractor
March 2013 to August 2017
Provided quality service for both retail and professional accounts, branding products, trade show responsibilities, as well as merchandising, in store promotions, educating distributors, sales teams, and stylists; hired and trained consultants to conduct in store promotions, store resets, and blitzing for trade shows and new products.
L’Oréal USA-Atlanta, Ga.
Southeast Territory Sales Manager
November 2004 to March 2013
Achieved sales goals and projections, accomplished sales and education priorities, focused on marketing campaigns and developed sales strategies; Increased retail sales by 25% in a test salon in the first 6 months; managed 17 distributors, sales teams, retail stores, and stylists in the southeast, provided product knowledge classes, and created programs promoting professional/retail sales in salons, cosmetology schools, and business building seminars; participated in trade shows in my Southeast Territory as well as across the country;
Additional Information
I have over 20 years of sales and training experience in designing and implementing programs that directly affect sales and increase profitability. I am also customer service oriented with demonstrated ability to manage team efforts.
Additionally, after my downsizing with L’Oréal, they then hired me as a part time independent contractor. My duties consisted of going into 2 Salon Centric store locations training new hire managers for the Mizani Professional and Retail Lines, as well as in store promotions and training the staff on new Mizani products. One store was in Gainesville Ga., which consisted of 17 new hire managers. The other store was in Columbus Ga., which consisted of 13 new hire managers. I was also responsible for training consultants to conduct trade show Blitzing.
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