Customer Account Associate & Assistant Manager
Resume:
Jennifer Lee
High Point, NC ***** +1-336-***-**** ********************@*****.***
Work Experience
CUSTOMER ACCOUNT ASSOCIATE /ASSISTANT MANAGER
Aarons High Point, NC
June 2022 to October 2024
As a Customer Account Associate/Assistant Manager I had my on keys to the store as well as my own alarm code I was responsible for calling customers to remind them of an upcoming payment that was due..I collected payments if a customer was having financial problems and couldn't pay their payment I would offer them a payment arrangement contract which would allow them to keep their merchandise.I also typed up new rental contracts. ASSISTANT MANAGER
Family Dollar High Point, NC
June 2020 to August 2022
As the Assistant Manager, I helped train new employees, as well as using the POS to check customer out, unloaded truck, put up inventory.
BARTENDER
The Calladah Irish Bar High Point, NC
May 2017 to August 2020
As a bartender, I made all alcoholic beverages for my bar guests as well as the alcoholic beverages for the wait staff.. I took food orders, as well as answering the phone and taking carry out orders BARTENDER
Longhorn Steakhouse High Point, NC
January 2014 to September 2016
As a bartender, I made all alcoholic beverages for my bar guests as well as the alcoholic beverages for the waitresses guests .Took food orders, answered phone and took carry out orders HEAD BARTENDER
HAMS RESTAURANT High Point, NC
July 2010 to November 2013
As the head bartender I was responsible for liquor inventory/Orders, Making the schedule for all bartenders, trained all bartenders. I also made alcoholic beverages for bar guests as well as the guests of the waitresses. Answered the phone and took carry out orders WAITRESS/BARTENDER
Hooters High Point, NC
April 2006 to January 2009
As a waitress, I greeted restaurant guests as the entered ..walked them to their table, took their drink and food orders, provided the best customer service. As a bartender, I made all the alcoholic beverages for not only my bar guests but all of the waitress guests as well. I answered the phones and took carry out orders CUSTOMER SERVICE REPRESENTATIVE/INSIDE SALES ACCOUNT. ASSOCIATE NCO Group Greensboro, NC
April 2001 to September 2007
NCO was an inbound call center for UPS. As a CSR, I tracked UPS packages for customers, scheduled package pickups, processed damage claims. Handled all customers concerns and complaints. As an Inside Sales Account Associate I Managed around 400 UPS Business Account, Retained current UPS Business,as well as trying to obtain any other potential business that the Company may use another package courier service for..Also offered incentive contracts to try and persuade the use of UPS over any other package courier company.
Education
Upper secondary education
Skills
Retail sales transactions Writing skills Sales Team management Retail sales Client email correspondence Account management Order entry Customer service Math Cash register operations Depositing cash Typing Attention to detail Communication skills Retail store experience Computer operation Teamwork Client interaction via phone calls POS Cashiering Payment card processing Microsoft Office Customer retention Retail math Making change Cash handling Processing cash transactions Interpersonal skills Languages
English
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