Detail-Oriented Certified Pharmacy Technician
Resume:
Summary
Detail-oriented Pharmacy Technician with over 2 years’ experience in retail pharmacy settings, including StarCare and Albertson's. Certified in prescription processing, insurance claims resolution, and inventory management. Recognized for strong data entry and customer service skills, with a proven ability to resolve issues efficiently and maintain accurate records in fast-paced environments.
Authorized to work in the US for any employer
Work experience
Certified Pharmacy Technician
Albertson's Pharmacy • Sherman, TX
April 2023 to July 2026
• Delivered excellent customer service, resulting in positive customer interactions and repeat business
• Performed accurate data entry and processed insurance information, reducing claim errors
• Filled prescriptions and supported central fill operations, ensuring timely medication delivery
• Answered phones and sent faxes efficiently, supporting pharmacy workflow and communication Pharmacy Technician
StarCare Pharmacy • Prosper, TX
August 2022 to April 2023
• Entered prescriptions and verified information to ensure accuracy and compliance using pharmacy software
• Resolved claims issues by contacting patients, doctors, and pharmacists, improving prescription processing efficiency
• Processed prescriptions from intake to order completion, ensuring timely and accurate medication delivery
• Resolved customer issues and provided accurate information, enhancing customer satisfaction
• Reviewed inventory for outdated products and disposed of them properly, maintaining regulatory compliance Pharmacy Technician Trainee
CVS Health • Denison, TX
November 2020 to May 2022
• Entered prescriptions and verified information to ensure accuracy during training period
• Contacted patients, doctors, and pharmacists to resolve claims issues, supporting efficient prescription processing
• Processed prescriptions from intake to order completion, ensuring accuracy and compliance
• Resolved customer issues and provided accurate information, contributing to customer satisfaction
• Reviewed inventory for outdated products and disposed of them properly, maintaining safety standards Customer Service
BED BATH AND BEYOND
October 2018 to October 2021
• Operated register and processed cash transactions accurately, ensuring efficient checkout experiences
• Processed payments on accounts and handled returns, maintaining customer satisfaction
• Provided customer service by answering questions and fielding complaints to appropriate staff
• Conducted phone sales and ordered merchandise online for customers, increasing sales opportunities
• Answered phones and directed calls to various departments, supporting store operations Home Health Attendant
QUALITY HOME HEALTHCARE • Sherman, TX
February 2018 to September 2020
• Provided full-time care to elderly clients, ensuring safety and well-being
• Prepared meals and maintained clean living environments, supporting client health Susan Haugland
Certified Pharmacy Technician -- CPhT
+1-903-***-**** / **********@*****.*** / Denison, TX 75020
• Assisted with medication setup and daily hygiene, improving quality of life for clients
• Helped clients with mobility and personal care, enhancing independence and comfort Customer Service
THE HOME DEPOT
July 2015 to February 2017
• Operated register and processed cash transactions accurately, ensuring efficient customer checkout
• Processed payments on accounts and handled returns, maintaining customer satisfaction
• Provided customer service by answering questions and fielding complaints to appropriate staff
• Conducted phone sales and will calls, and ordered merchandise online for customers, increasing sales
• Trained new cashiers, supporting onboarding and improving team performance Computer Data Entry
WILSON N JONES HOSPITAL
May 2002 to December 2002
• Set up patient charts and input order labs into computer upon admission, ensuring accurate records
• Faxed patient prescription orders to pharmacy, expediting medication fulfillment
• Answered patient call lights and directed family members, improving patient and visitor experience Customer Service
WALMART
April 2000 to April 2001
• Operated register and processed cash transactions, ensuring accurate and efficient service
• Processed payments on accounts and provided customer service, resolving issues promptly
• Answered customer questions and fielded complaints to appropriate staff, enhancing satisfaction
• Answered phones and directed calls to various departments, supporting store operations Education
Applied Science (Associate)
Grayson College • Denison, TX
June 2020 to Present
Pharmacy Technician (Certification)
Grayson College • Denison, TX
July 2020 to August 2020
was Forensic Science (ASSOCIATE OF SCIENCE)
Grayson College
2005
Upper secondary education
Skills
Ordering medications Multi-line phone systems EMR Systems Organizational skills Quality Assurance Patient Care Insurance Verification Computer operation HIPAA Medication dispensing Communication skills Microsoft Powerpoint Hospital Experience Inventory management Pharmacies (work setting) Non-sterile compounding Medical Billing Typing Customer service Medical terminology Fax Operations Senior Care I am task oriented, goal oriented, strong, and very willing to learn. I am a team player. Cashiering Links
http://WWW.LINKEDIN.COM/IN/SUSANHAUGLAND-34277234
Certifications
Pharmacy Technician Certification
November 2024 to November 2026
Pharmacy Technician License
November 2022 to November 2024
Pharmacy Technician in Training
November 2020 to November 2022
Pharmacy Technician License
Pharmacy Technician Certification
Registered Pharmacy Technician
Computer skills Google Workspace Caregiving Central Fill Process Teamwork Math Stocking State and federal pharmacy laws Patient interaction Microsoft Office Pharmacy inventory replenishment Medical office experience Prescription verification Attention to detail Pharmacy Technician Experience Order Entry Clinical Pharmacy Experience Medical Records
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