Healthcare Data Analyst and Revenue Cycle Analytics
Resume:
Kelvin Bonner-Kingston
Eastpointe, MI • 313-***-**** • alt 313-***-**** • **********@*****.***
PROFESSIONAL SUMMARY
Analytical healthcare professional with more than 15 years of progressive experience transforming healthcare operations, revenue cycle performance, and financial data into actionable business insights. Extensive background in healthcare analytics, operational reporting, revenue cycle management, Epic EMR, insurance reimbursement, process improvement, and performance metrics. Proven ability to identify trends, improve workflows, reduce claim denials, analyze financial data, and support executive decision-making through data-driven solutions. Recognized for collaborating across clinical, financial, operational, and information technology teams to improve organizational performance.
CORE COMPETENCIES
Healthcare Analytics
Data Analysis
Healthcare Reporting
Revenue Cycle Analytics
Financial Analysis
Claims Analytics
Denial Analysis
Trend Analysis
Data Validation
Data Integrity
Business Intelligence
KPI Development
Dashboard Reporting
Process Improvement
Workflow Optimization
Operational Analytics
Revenue Integrity
Quality Assurance
Epic EMR
Microsoft Excel
Cross-Functional Collaboration
Project Coordination
Auditing & Compliance
Quality assurance
Auditing
Performance management
Coaching
Leadership & Team Development
Customer Experience Improvement
Process improvement
Cross-functional collaboration
Leadership
Customer Service
TECHNICAL SKILLS
Epic EMR
Microsoft Excel (Advanced)
Microsoft Office Suite
Outlook
Teams
PowerPoint
Word
Pivot Tables
VLOOKUP / XLOOKUP
Conditional Formatting
Healthcare Reporting
Revenue Cycle Systems
Insurance Portals
Electronic Medical Records
Data Quality Auditing
PROFESSIONAL EXPERIENCE
Henry Ford Health – Detroit, MI
Financial Counseling Supervisor
September 2023 – March 2026
Analyzed departmental performance metrics to identify operational trends affecting revenue cycle performance.
Monitored KPIs related to financial clearance, insurance verification, reimbursement, and patient access.
Evaluated insurance claim denial trends and implemented workflow improvements that reduced denials by approximately 60%.
Increased patient financial assistance approvals by approximately 75% through operational analysis and process redesign.
Utilized Epic EMR and Microsoft Excel to analyze financial performance, patient account activity, and departmental productivity.
Developed reports for leadership to monitor operational performance and identify improvement opportunities.
Conducted quality assurance audits to ensure data accuracy and regulatory compliance.
Supervised and developed Financial Counselors while monitoring departmental productivity metrics.
Collaborated with Revenue Cycle, Finance, Patient Access, Registration, Coding, Clinical Operations, and Information Technology teams.
Conducted weekly one-on-one performance meetings with team members to review quality audit results, provide constructive feedback, and develop individualized performance improvement plans.
Trained, coached, and mentored employees on quality standards, departmental policies, Epic documentation, customer service excellence, and workflow best practices to improve performance and ensure compliance.
Performed comprehensive quality audits of patient accounts and documentation to ensure accuracy, regulatory compliance, adherence to organizational standards, and exceptional patient service.
Developed and implemented a department-wide quality improvement program centered on Henry Ford's "Pursuing Perfect Care" initiative, enhancing collaboration and service excellence across Patient Clinical Management Associates (PCMA), Clinical Assistants (CA), Financial Advocates (FA), RN Navigation, and Patient Access Center (PAC) teams.
Henry Ford Health – Detroit, MI
Financial Counselor
March 2023 – September 2023
Reviewed patient financial data to ensure insurance eligibility, benefit verification, and financial clearance.
Monitored reimbursement trends and authorization performance.
Maintained accurate documentation within Epic EMR.
Assisted leadership with reporting related to patient financial services.
Identified workflow delays and collaborated with multidisciplinary teams to improve operational efficiency.
Resolved insurance denials while improving reimbursement accuracy.
Henry Ford Hospital – Rochester Hills, MI
Pharmacy Benefit Specialist
February 2017 – March 2023
Performed reimbursement analysis and insurance benefit investigations for oncology patients.
Reviewed payer policies and authorization requirements to improve treatment access.
Analyzed insurance trends affecting medication approvals and reimbursement.
Coordinated with physicians, pharmacists, finance teams, and insurance carriers to resolve reimbursement issues.
Maintained reporting documentation within Epic and payer systems.
Supported process improvement initiatives that reduced authorization delays.
Delivering medications to nursing units and coordinating patient medication to their home
Ensured compliance with HIPAA regulations and organizational policies.
Henry Ford Hospital – Detroit, MI
Pharmacy Technician II – Hematology/Oncology
May 2015 – February 2017
Supported oncology pharmacy operations through accurate documentation and medication management.
Assisted with pharmacy billing and financial assistance programs.
Conducted audits to ensure compliance and data accuracy.
Walking throughout the pharmacy and patient care areas
Receiving and organizing medication inventory
Delivering medications to nursing units
Collaborated with pharmacists and physicians to maintain workflow efficiency.
William Beaumont Hospital – Troy, MI
Pharmacy Technician II
May 2011 – May 2015
Processed medication orders while maintaining accurate patient records.
Managed automated medication dispensing systems.
Assisted with inventory management and operational reporting.
Collaborated with multidisciplinary healthcare teams to improve workflow efficiency.
Restocking automated dispensing cabinets (such as Pyxis or Omnicell)
Preparing IV medications (if assigned to the sterile compounding area)
Delivering medications to nursing units
Sav-On Pharmacy – Harper Woods, MI
Pharmacy Technician Supervisor
January 2013 – May 2015
Supervised pharmacy technicians while monitoring workflow productivity.
Managed inventory reporting, audits, scheduling, and quality assurance.
Evaluated operational performance and implemented process improvements.
Receiving and organizing medication inventory
Working alongside pharmacists to prepare and verify medication
Maintained regulatory compliance and documentation standards.
ANALYTICS ACCOMPLISHMENTS
Reduced insurance claim denials by 60% through data analysis and workflow optimization.
Increased patient financial assistance approvals by 75% using operational performance analysis.
Managed and analyzed 250–500 patient accounts weekly.
Utilized healthcare data to improve reimbursement performance.
Conducted departmental quality assurance audits ensuring regulatory compliance.
Supported executive decision-making through reporting and operational analysis.
Developed performance metrics used to monitor departmental productivity.
EDUCATION
Oakland Community College – Royal Oak, MI
Healthcare Administration (In Progress)
January 2024 – Present
Dorsey Schools – Madison Heights, MI
Pharmacy Technician Program
2010
Edwin Denby High School – Detroit, MI
High School Diploma
2008
CERTIFICATIONS
Certified Pharmacy Technician (CPhT)
Michigan Pharmacy Technician License
Michigan Notary Public
Leadership Development Training (Courses 101–104)
PROFESSIONAL STRENGTHS
15+ years of healthcare operations experience
Revenue Cycle Analytics
Healthcare Performance Improvement
Data Interpretation & Reporting
Operational Process Improvement
Healthcare Financial Analysis
Insurance Analytics
Epic EMR Expertise
KPI Development & Monitoring
Leadership & Team Development
Revenue Cycle Optimization
Cross-Functional Collaboration
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