Remote Customer Service & Administrative Support

Jessica Perez

Dallas, TX 214-***-**** ***************@*****.***

Professional Summary

Detail-oriented Administrative and Customer Service Professional with experience in invoicing, billing, payroll support, customer relations, and office administration. Skilled in managing communications, resolving issues, maintaining accurate records, and supporting business growth through client and vendor partnerships. Known for strong organization, professionalism, and the ability to manage multiple priorities in fast-paced environments.

Employment History

JJP Roofing and Construction Co. Dallas, TX 03/01/2025 – Present

Assisted customers by phone, email, and in person to answer questions and resolve issues.

Managed customer accounts, billing updates, service requests, and documentation.

Maintained accurate records of customer interactions, complaints, and resolutions.

Resolved billing and service issues by coordinating with internal departments.

Followed up with customers regarding inquiries, claims, and account updates.

Processed payments, calculated charges, and ensured billing accuracy.

Prepared contracts, service orders, and customer records using computer systems.

Escalated complex concerns to appropriate departments for resolution.

Reviewed invoices and documentation to verify account accuracy.

Promoted additional products and services to support customer retention and business growth.

Collaborated with teams to improve customer service and operational efficiency.

Built strong customer relationships through professional communication and problem-solving.

Education:

High School Diploma

(Name of High School and City & State

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