Pharmacy Manager and Staff Pharmacist

Jessica A. Yee

*** ******* *****, ******, ** ****1 716-***-**** ****.**@*****.***

EDUCATION

D'Youville University School of Pharmacy Aug 2018-May 2022 Doctor of Pharmacy, PharmD., Buffalo, NY

State University of New York at Geneseo Aug 2008-May 2012 Biology, B.A., Geneseo, NY

EMPLOYMENT

Pharmacy Manager Jan 2026-Jun 2026

CVS Pharmacy, Los Angeles, CA

Directed pharmacy operations and managed the pharmacy team to ensure safe, accurate dispensing, effective counseling, immunization delivery, regulatory compliance, and a positive patient experience.

Improved the pharmacy from critical to elevated status, increasing its internal performance rating from approximately 2.0/5 to 4.4/5 and sustaining that level throughout tenure.

Led, coached, and developed colleagues through consistent feedback, follow-up, new-employee onboarding, and clear ownership of operational responsibilities.

Expanded team capabilities by enrolling colleagues in immunization, certification, and licensing programs and appointing inventory specialists and task owners.

Removed a four-year accumulation of expired medications and strengthened inventory controls to support medication safety and ongoing accuracy.

Organized and appropriately filed four years of previously disordered pharmacy records in accordance with company standards and California Board of Pharmacy requirements.

Reviewed business reporting, maintained clinical and technical competencies, and adjusted staffing and workflows to meet changing patient-volume and business needs.

Created and maintained the pharmacy schedule to ensure appropriate coverage, efficient workflow, and flexibility for operational and employee needs.

Established a culture of safety, inclusion, accountability, and continuous improvement across the pharmacy team. Staff Pharmacist Oct 2022-Dec 2025

CVS Pharmacy, Los Angeles, CA

Upheld rigorous standards of patient safety and pharmacy professional practice.

Ensured adherence to regulatory requirements and maintained quality assurance through meticulous medication dispensing and counseling.

Provided exceptional customer service by fostering strong patient relationships and delivering valuable health information.

Managed inventory to optimize stock levels, support financial performance, and minimize loss through effective prevention strategies.

Implemented workflow-management techniques to streamline operations and enhance efficiency and customer satisfaction.

Administered immunizations in accordance with state regulations and company protocols, contributing to public-health initiatives and expanded pharmacy services.

Pharmacy Intern Aug 2019-Apr 2022

Walgreens Pharmacy, Buffalo, NY

Processed, interpreted, and filled electronic and written prescriptions.

Communicated with the interprofessional team.

Adjudicated third-party claims.

Provided pharmacy customer service and consultation.

Conducted Medication Therapy Management.

Administered immunizations.

Community Pharmacy Summer Internship May 2020-Aug 2020 Walgreens Pharmacy, Buffalo, NY

Selected as a Walgreens Area Community Pharmacy Intern and collaborated with interns across several districts during a 12-week program.

Worked with store managers, district managers, and the area healthcare supervisor to educate pharmacy and front-store team members.

Hosted informational calls on the Walgreens Patient Care Portal for assistant store managers and store managers across multiple districts.

Participated in weekly program calls and communicated with an interprofessional team.

Counseled patients and conducted Medication Therapy Management.

Trained interns and pharmacists on Medication Therapy Management best practices.

Supported medication adherence across the district and area.

Completed a long-term Business Impact Project and additional short-term projects. Certified Pharmacy Technician May 2015-Aug 2019

Walgreens Pharmacy, Buffalo, NY

Processed and filled electronic and written prescriptions.

Processed insurance claims and submitted prior-authorization requests to prescribers. Pharmacy Technician Sep 2012-Jan 2014

Buffalo Pharmacies Institutional, Williamsville, NY

Blister-packed prescription medications for contracted nursing homes and long-term-care facilities.

Prepared medication orders for delivery.

Prepared and filled medications for Pyxis machines. LICENSURE AND CERTIFICATIONS

Registered Pharmacist Aug 2022-Present

California State Board of Pharmacy

RPH86648

Registered Intern Pharmacist Apr 2022-Aug 2022

California State Board of Pharmacy

INT49425

APhA Delivering Medication Therapy Management Certification Apr 2020-Present American Pharmacists Association (APhA)

Opioid Overdose Prevention "Train the Trainer" Program Certification Nov 2019-Present Erie County Department of Health

Pharmacy Intern Permit No. 099635I Jun 2019-Jun 2024 New York State Board of Pharmacy

BLS Provider Mar 2019-Present

American Heart Association

Exp: 03/2028

Pharmacy-Based Immunization Delivery Certification Mar 2019-Present American Pharmacists Association (APhA)

HIPAA Certification Aug 2018-Present

The North Carolina Institute for Public Health

Protecting Against Bloodborne Pathogens Certification Aug 2018-Present Therapeutic Research Center

Naloxone Training and Overdose Certification Apr 2016-Present Erie County Department of Health

Certified Pharmacy Technician (CPhT) May 2015-May 2021 Pharmacy Technician Certification Board

No. 10080100

ADVANCED PHARMACY PRACTICE EXPERIENCE

Elective - Advanced Community and Leadership Jan 2022-Feb 2022 Rite Aid, Buffalo, NY

Preceptor: Nico Conorozzo, PharmD.

Advanced Community Nov 2021-Dec 2021

Rite Aid, Buffalo, NY

Preceptor: Nico Conorozzo, PharmD.

Institutional - Operations Sep 2021-Oct 2021

Sisters of Charity Hospital, Buffalo, NY

Preceptor: Kristin Hall, PharmD.

Institutional - Clinical Aug 2021-Sep 2021

Erie County Medical Center, Buffalo, NY

Preceptor: Talisa Marchese, PharmD., BCPS, BCPP

Ambulatory Care Jun 2021-Aug 2021

Erie County Medical Center, Buffalo, NY

Preceptor: Holly Murphy, PharmD., AAHIVP, BCPS

Elective - Advanced Community May 2021-Jun 2021

Trillium Health, Rochester, NY

Preceptor: Jessica Costello, PharmD.

INTRODUCTORY PHARMACY PRACTICE EXPERIENCE

Hospital Practice Jan 2021-May 2021

Niagara Falls Memorial Medical Center, Niagara Falls, NY Preceptor: Michele Lewis, PharmD., MHA, BCACP

Conducted operational and clinical interventions.

Presented before the hospital Pharmacy & Therapeutics Committee. Medication Therapy Management Aug 2020-May 2021

Clinical Support Services Health, Buffalo, NY

Preceptor: Stephanie Englert, PharmD.

Conducted Medication Therapy Management to earn certification. Long-Term Care Aug 2020-Dec 2020

Brothers of Mercy Nursing Home, Clarence, NY

Preceptor: Kirsten Butterfoss, PharmD., BCGP

Communicated with nursing-home residents regarding medication safety and pharmaceutical education. Pharmacy Practice Aug 2020-May 2021

Mercy Comprehensive Care Center, Buffalo, NY

Preceptor: Alyssa Wozniak, PharmD., BCPS

Communicated with the interprofessional team.

Counseled patients and provided pharmaceutical education.

Developed solutions for drug-related problems.

Island Prescription Center Oct 2019

Grand Island, NY

Preceptor: Michael Manuszewski

Processed, interpreted, and filled electronic and written prescriptions.

Communicated with the interprofessional team.

Adjudicated third-party claims.

Provided pharmacy customer service and consultation.

Compounded nonsterile preparations when commercially available products did not meet prescribed needs.

Administered immunizations in the pharmacy and at vaccination clinics at Grand Island Middle School. Rite Aid Pharmacy Feb 2019

North Tonawanda, NY

Preceptor: Richard Orlowski, PharmD.

Assisted in processing and filling electronic and written prescriptions.

Processed insurance claims and answered telephone inquiries.

Removed outdated medications from inventory and returned them to the vendor for pharmacy credit. Niagara Falls Memorial Medical Center Sep 2018

Niagara Falls, NY

Preceptor: Michele Lewis, PharmD., MHA, BCACP

Assisted APPE students and staff hospital pharmacists with daily tasks and observed pertinent procedures. LEADERSHIP

Timmy Global Health Aug 2020-May 2021

President

Communicated with Timmy Global Health Headquarters to maintain chapter status.

Organized advocacy, service, and fundraising events. Healthy Buffalo Aug 2018-May 2021

P3 Co-Chair, P2 Liaison, P1 Liaison

Organized community events providing health and medication education.

Organized meetings for club members.

Participated in community blood-pressure clinics.

Prepared health-education materials for events.

HONORS AND AWARDS

Rho Chi Honor Society, Epsilon Beta Chapter Jan 2021 D'Youville University School of Pharmacy

Walgreens Pharmacy Scholarship Jan 2019

Walgreens Pharmacy Educational Assistance Program

D'Youville College Dean's Scholarship Aug 2018

D'Youville University School of Pharmacy

Walgreens Champion of Champions Apr 2017

Walgreens Pharmacy Customer Care Award - Pharmacy District and Area Winner REFERENCES

References available upon request

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