Restaurant Manager & Apprentice Plumber

Willow Vazquez

Birmingham, AL 205-***-**** *************@*****.***

ServSafe Certified Food Handler Certified Driver's License

Professional Summary

Dedicated professional with hands-on trade experience as an Apprentice Plumber and over four years of progressive restaurant management experience, including roles as Manager at Moe's Southwest Grill and Night Manager at Cook Out. Skilled in team leadership, staff training and development, inventory and cost control, and daily operations management in high-volume environments. Brings a diverse and versatile skill set spanning crew management, customer service, mechanical knowledge, and fragile goods transportation. ServSafe and Food Handler certified, with a valid Driver's License. Known for reliability, strong work ethic, and adaptability across trade and service industries.

Core Skills

Leadership & Operations: Crew Management Team Leadership Staff Training & Development Labor Cost Control Inventory & Truck Order Management Scheduling

Communication & Service: Customer Service Coaching Working with Clients Problem Solving & Decision Making Attention to Detail

Trade & Physical: Mechanical Knowledge Driving Landscaping Moving & Heavy Lifting Fragile Goods Transportation Packing

Technical & Language: Computer Proficient Spreadsheet & Database Applications Bilingual (English & Spanish)

Work Experience

Apprentice Plumber Trade Pro Inc. Birmingham, AL

May 2026 – August 2026

•Gained hands-on plumbing experience through apprenticeship training, supporting licensed plumbers on job site tasks.

•Developed foundational trade skills including tool operation, job site safety, and technical problem-solving.

Manager Moe's Southwest Grill Birmingham, AL

October 2024 – May 2026

•Worked day and night shifts, arriving 30 minutes early to plan for the day.

•Trained and developed employees, including new hires.

•Managed food cost, labor cost, and daily sales to keep all three within target.

•Monitored email for updates and operational changes.

•Placed and tracked truck orders while maintaining accurate inventory.

Night Manager Cook Out Restaurants Birmingham, AL

January 2022 – August 2024

•Managed daily restaurant operations including staffing, inventory, cash handling, and compliance.

•Assessed and adjusted staffing levels to meet operational demands while controlling labor costs.

•Implemented cost-saving measures to maximize profit margins.

•Trained and mentored staff to achieve best practices and develop leadership skills.

•Resolved customer complaints promptly and professionally to maintain high satisfaction.

Night Shift Leader Cook Out Restaurants Birmingham, AL

March 2020 – May 2021

•Led teams of 10–15 employees per shift across front and back of house during peak volume hours.

•Managed drive-thru flow, kitchen production, and equipment oversight.

•Created structured nightly shift task lists to improve team accountability and productivity.

•Prepared and secured nightly cash deposits and completed facility closing procedures.

•Developed team members into leadership roles through consistent coaching and mentoring.

Crew Member Cook Out Restaurants Birmingham, AL

January 2019 – March 2020

•Delivered excellent customer service working front counter, drive-thru, and kitchen stations.

•Maintained clean and organized production areas in compliance with food safety standards.

•Trained new hires in customer service, food preparation, and restaurant procedures.

•Collaborated effectively with team members and accepted coaching from management.

Certifications & Licenses

ServSafe: Issued November 2024 · Expires November 2029

Food Handler Certification: Issued September 2024 · Expires September 2026

Driver's License: Valid, current

Education

High School Diploma Hoover High School Hoover, AL

August 2019 – May 2021

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