Customer Service & Project Management Professional

Dynamic professional skilled in customer service and project management, with a focus on enhancing

productivity and contributing positively to the work environment. Expertly coordinated with clientele in various industries, promoting company growth and prioritizing client satisfaction. Experienced in data collection and analysis, ensuring streamlined operations and high-quality client experiences Customer service

Communication skills

Event organization

Data analysis

Time management

Project management

Presentation skills

Data collection

Prospecting clients

SUMMARY

509-***-**** · ************@*****.***

Renton, WA

Lily Boercker

EXPERIENCE

SKILLS

Receptionist

Spokane Aquatics

Maintained high customer service standards through effective communication with city-wide clientele. Organized client accounts and coordinated communication between clients and respective administrative representatives.

Recorded facility entry records into computer systems regularly Coordinated with clients’ purchases of facility programs April 2021 - July 2023

Receptionist

Gonzaga University, Rudolf Fitness Center

Facilitated admission of university students and faculty into fitness facilities, cultivating a friendly and positive atmosphere for clients.

Coordinated fitness pass sales to guests, ensuring complete satisfaction with presented fitness facility and programs.

Managed public inquiries through the phone, coordinating communication between clients and relevant administrative representatives when appropriate.

July 2023 - May 2026

Swim Lesson Instructor

Spokane Aquatics

Led swim lessons with detailed planning, punctuality, and communication with students and parents. Instructed children of various ages through continuous sessions, helping students progress in personal ability

Presented successful teaching strategies and customer retention techniques to swim instructors. Fostered a positive environment for students and parents, promoting personal growth and accomplishment.

April 2021 - July 2023

Group Fitness Instructor

Gonzaga University, Rudolf Fitness Center

Led group Pilates and Yoga classes for diverse age groups and skill levels. Coordinated community wellness events that fostered awareness of physical fitness and healthy living. July 2023 - May 2026

EDUCATION

Bachelor of Science

Biochemistry, Gonzaga University

Academic Tutor

Gonzaga University, Athletics Tutoring

Tutored college students in various levels of mathematics and science through one-on-one sessions. Created detailed study plans to ensure students’ academic growth and success, working directly with individuals to construct personalized plans.

Coordinated tutoring appointments, comprehensively organizing multiple schedules and studying expectations.

Cultivated a positive learning environment that encouraged personal growth and academic excellence. August 2025 - May 2026

Partnered with staff to develop inclusive programs that catered to diverse participant needs. Maintained a clean and safe environment for all fitness sessions. Collaborated in customer service environments to enhance team effectiveness and participant engagement.

Research Assistant

Gonzaga University, Student Research

Conducted literature reviews and coordinated data collection for faculty-led research projects. Performed statistical analyses using Excel, creating visualizations and summaries that informed team discussions.

Drafted sections, formatted references, and prepared figures for manuscript preparation, posters, and presentations.

Managed laboratory workspaces, ensuring compliance with wet and dry lab procedures to support ongoing research.

Collaborated with team members to organize materials, streamlining workflow for elevated project execution.

April 2023 - May 2026

Spokane, WA

May 2026

High School Diploma

Lewis and Clark High School

Spokane, WA

June 2022

WEBSITES & PROFILES

www.linkedin.com/in/lily-boercker-bb239034b

REFERENCES

Dr. Lydia Pazienza - Research supervisor 518-***-**** Josh Oakes - City of Spokane Recreation Supervisor ******@***********.*** Joe Bruce - HPPC Childcare Supervisor ****@***********.*** Dr. Jose Hernandez - Rudolf Fitness Center director 509-***-****

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