Principal Software Quality Leader in Healthcare AI

Lisa Szpak

Senior Technology Leader Principal Software Quality Engineer

PROFESSIONAL OVERVIEW

I am a Senior Technology Leader and Principal Software Quality Engineer with more than 26 years of experience driving quality strategy, engineering excellence, and large-scale validation across AI-powered, cloud-native, and mission-critical healthcare platforms. I am recognized for my ability to transform complex technical environments into high-performing, predictable, and scalable quality ecosystems that strengthen product reliability, accelerate delivery, and elevate organizational maturity.

INDUSTRY EXPERIENCE & EXPERTISE

Throughout my career, I have led quality engineering programs for global technology organizations including Microsoft and Nuance Communications. My expertise spans AI/ML validation, LLM output evaluation, clinical workflow testing, EMR/EHR integrations — including Epic and Cerner — automation framework development, cloud technologies, and risk-based testing strategies. I have played a pivotal role in advancing the quality of next-generation clinical documentation solutions, including Dragon Ambient experience (DAX) and Dragon Copilot, ensuring accuracy, safety, and trust in AI-driven healthcare applications.

LEADERSHIP & STRATEGIC IMPACT

As a strategic thinker with deep technical acumen, I excel at building and leading high-performing teams, mentoring engineers, and partnering with cross-functional leaders across Product, Engineering, Clinical SMEs, and Executive Leadership. I am known for my ability to translate clinical, technical, and business requirements into scalable quality programs that reduce defect leakage, improve release confidence, and accelerate development velocity across Agile organizations.

LEADERSHIP PHILOSOPHY

My leadership is defined by a steadfast commitment to engineering rigor, innovation, and continuous improvement. I bring a rare combination of hands-on technical expertise, executive-level quality strategy, and a genuine passion for advancing healthcare technology. My work has consistently shaped the reliability and performance of enterprise-grade AI solutions trusted by clinicians worldwide.

EDUCATION & ONGOING DEVELOPMENT

I hold a Bachelor's degree in Communication with a minor in English from the University of New Hampshire. I continue to expand my expertise in AI, cloud technologies, and modern software engineering practices — and remain dedicated to shaping the future of quality engineering and driving excellence across the technology ecosystem.

Confidential – For Executive Review Only