Customer Service Manager - Client Relations

Pranjal Joshi

Jaipur, Rajasthan +91-772******* **********@*****.*** LinkedIn:

linkedin.com/in/pranjal-joshi-268043111

CUSTOMER SERVICE MANAGER

Customer-focused professional with 15+ years of experience in banking, education, operations and client relationship management. Skilled in handling customer queries, leading teams, resolving escalations, coordinating across departments and delivering exceptional service. Fluent in Hindi and English with excellent communication, problem-solving and stakeholder management skills. CORE SKILLS

Customer Service • Complaint Resolution • Client Relationship Management • Team Leadership • Email

& Call Support • Cross-functional Coordination • Operations Management • CRM • Communication • Problem Solving • MS Office

PROFESSIONAL EXPERIENCE

Owner & Client Relations Consultant Yin Yang Healing 2018–Present

• Manage customer communication through email, WhatsApp and calls.

• Resolve client issues and maintain long-term relationships.

• Handle scheduling, service delivery and feedback. Manager – Communications & Admissions ARCH College 2017–2018

• Guided prospective students, resolved admission queries and coordinated with multiple departments.

• Managed communication channels and stakeholder interactions. Branch Manager Alankit Assignments Ltd.

Led a 40-member team, managed customer service operations, resolved escalations and improved business performance.

Assistant Manager Oriental Bank of Commerce

Managed high-value corporate relationships, customer service, banking operations and complaint resolution.

EDUCATION

MBA – IMT Ghaziabad MA (Counselling Psychology) – IGNOU BE (Computer Science), University of Rajasthan

ACHIEVEMENTS

Top 0.5% in Bank PO selection • Published writer in The Times of India • Strong background in customer engagement and communication.

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