Customer service
Resume:
JIMMYSE MARCELIN
PROFESSIONAL OBJECTIVE
Highly organized and results-driven administrative professional with over a decade of expertise in office management, data analytics, process optimization, and customer service. Demonstrated success in driving operational efficiency, ensuring compliance with regulatory standards, and enhancing overall office productivity. Adept at managing complex administrative functions, utilizing innovative software tools, and delivering superior client and team support. CONTACT
********@*****.***
Broward County, FL
Palm Beach County, FL
EXPERIENCE
Customer Service Agent Medical Administration Customer Service Technician Data Entry Admin Admission Coordinator Office Manager CMAA Medical Record Clerk
Broward County, FL – Dade County, FL 01/2005 to 10/2024
• Performed precise data entry tasks to ensure accurate and current data processing across various business functions, leveraging advanced Excel skills to improve reporting efficiency and data accessibility.
• Collaborated with cross-functional teams to enhance customer data management, streamline workflows, and boost operational efficiency, reducing data entry errors by 40% and increasing productivity by 20%.
• Spearheaded data operations, optimizing complex Excel-based reports to support critical business objectives and ensure data integrity through effective collaboration and analysis.
• Re-engineered data entry workflows, achieving a 40% decrease in errors and significantly enhancing operational throughput and administrative task prioritization, leading to a 20% productivity boost.
• Accurately recorded and managed sensitive patient data with a 98% accuracy rate, established partnerships with insurance providers to expedite claim approvals, and reduced denial rates by 15%.
• Designed and implemented operational procedures, enhancing organizational efficiency by 25% and achieving a 20% reduction in budgetary expenditures through optimized resource allocation.
• Handled high-volume client communication to address inquiries, resolve complex contract terminations, and provide insurance-related support, demonstrating strong compliance, communication, and problem-solving skills.
• Scheduled patient wellness visits, identified and resolved equipment issues to ensure seamless customer communication, and fostered customer relationships to drive satisfaction and repeat business.
• Oversaw the installation, maintenance, and repair of networking equipment, maintained accurate records of demographic and medical data, and provided training to ensure effective troubleshooting and support.
• Professionally addressed customer service issues, including billing, exchanges, refunds, and adjustments, while coordinating appointments, sales, and inbound communications to surpass service and sales objectives.
• Assisted Medicare patients with prescription orders, managed patient flow by processing admissions and discharge documents, and supported medical staff with access to critical patient information and procedural records. COMPETENCIES
• Microsoft Office Suite (Excel, Word,
PowerPoint, Outlook)
• Advance QuickBooks & Payroll Systems
• Advanced Data Management & Reporting
Techniques
• Scheduling & Appointment Coordination
Platforms
• HIPAA Compliance & Healthcare Data
Security
• Strategic Office Administration &
Operations Management
• Calendar & Schedule Optimization
• Client Relationship Management &
Customer Service Excellence
• Financial Management: Bookkeeping,
Accounts Receivable/Payable
• Event Planning, Coordination &
Execution
• Strong Interpersonal & Team Leadership
Abilities
EDUCATION
Master of Business Administration (MBA),
Associate Degree, Medical Studies
ATI Career Training Center January 2018 –
June 2019
Bachelor of Business Administration (BBA),
Health Services
Strayer University
April 2014 – December 2017
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