Remote Operations & Compliance Customer Support

James Hardman

Remote Operations • Customer Support • Compliance

Georgia, United States Phone Email LinkedIn

Professional Summary

Detail-oriented operations professional with 20+ years of experience in regulated industries, customer service, and logistics. Skilled in documentation, remote communication, compliance, and problem-solving. Proven ability to manage workflows, support customers, and maintain accuracy in fast-paced environments. Seeking remote opportunities in operations, customer support, compliance, or coordination roles.

Core Skills

Remote Communication • Customer Support • Data Entry & Documentation • Regulatory Compliance • Problem Resolution • CRM Systems • Time Management • Process Improvement • Inventory Tracking • Training & Onboarding

Relevant Experience

Pest Control Technician – Terminix (2023–Present)

Maintained detailed service records, communicated with clients to resolve issues, scheduled services, and ensured compliance with safety regulations. Trained team members and created reference materials to improve efficiency.

Lead Phlebotomist Technician – Grifols Biomat (2020–2023) Handled sensitive data, ensured regulatory compliance (FDA, OSHA), documented donor records, and communicated effectively with medical staff and customers. Managed workflow and supported administrative operations.

Customer Service Representative – Walmart (2014–2019) Resolved customer concerns, managed transactions, supported operations, and maintained high customer satisfaction in a fast-paced environment. Shift Leader – Hardee’s (2007–2013)

Supervised team operations, handled scheduling, trained employees, and ensured compliance with company standards.

Operations Specialist – U.S. Marine Corps (2004–2007) Managed logistics, maintained accurate records, coordinated supply operations, and ensured organizational efficiency.

Education

Bachelor’s Degree – Surgical Technology, Miller-Motte College

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