Executive Operations & Administrative Assistant

ALYSA CONWAY

************@*****.*** 540-***-**** Washington, DC LinkedIn

PROFESSIONAL SUMMARY

Executive Operations and Administrative Professional with 5+ years of experience supporting C-suite executives, senior leadership teams, and mission-driven firms and organizations across nonprofit, higher education, consulting, and public affairs environments. Recognized for managing complex executive operations, high-volume calendars, board engagement, stakeholder communications, special projects, and organizational initiatives with professionalism, discretion, and sound judgment.

Proven ability to anticipate executive needs, streamline workflows, coordinate cross-functional priorities, and serve as a trusted liaison among executives, staff, board members, partners, and external stakeholders. Certified Administrative Professional (CAP) with expertise in executive support, project coordination, event management, strategic communications, and operational excellence.

PROFESSIONAL EXPERIENCE

Executive Operations Coordinator May 2026-July 2026

KPM Group DC

Partnered with executive leadership to manage complex calendars, coordinate high-priority meetings, prepare agendas, and track action items supporting client, committee, and organizational priorities.

Prioritized meeting requests and coordinated schedules with congressional offices, government officials, community leaders, clients, vendors, and external partners, navigating rapidly changing demands with professionalism, discretion, and sound judgment.

Prepared executive briefing materials, agendas, presentations, and research summaries to support leadership meetings, external engagements, and strategic decision-making.

Tracked action items, executive deliverables, project deadlines, decisions, and follow-up needs across multiple concurrent initiatives to support accountability, continuity, and timely execution.

Coordinated communications with congressional offices, government officials, clients, vendors, and community stakeholders, serving as a liaison between leadership and external partners.

Maintained organized files, trackers, templates, and project documentation to support efficient workflows, institutional knowledge, and continuity across executive priorities.

Researched vendors, reviewed proposals and contracts, analyzed costs, and made recommendations regarding operational resources, technology platforms, and CRM systems.

Exercised independent judgment to resolve routine administrative and operational challenges, identify potential concerns, and elevate matters requiring executive attention.

Senior Administrative Assistant August 2023-May 2026

Living Cities

Provided high-level executive support to the President & CEO, Chief People Officer, Chief Financial & Administrative Officer, Chief Strategy Officer, and Program Directors, managing complex calendars, scheduling, and competing organizational priorities in a fast-paced, mission-driven nonprofit organization.

Drafted, edited and prepared executive and internal communications, meeting notes, follow up messages and written materials to staff and stakeholders on behalf of the executive leadership team.

Managed executive calendar management and meeting coordination for multiple C-suite leaders, exercising sound judgment to prioritize competing requests, resolve conflicts, and align executive time with strategic organizational priorities.

Prepared agendas, executive briefing materials, presentations, correspondence, and meeting resources to ensure executives were fully prepared for meetings, leadership discussions, and external engagements.

Served as a primary liaison for senior leadership, coordinating communications with board administrators, funders, consultants, vendors, and external stakeholders while maintaining confidentiality and professionalism.

Coordinated Board of Directors, Executive Leadership Team, and cross-functional meetings, including scheduling, logistics, meeting materials, action-item tracking, and follow-up management.

Managed expense reporting, invoice processing, CRM records, and administrative operations while maintaining accuracy, confidentiality, and compliance with organizational procedures.

Scheduled and managed progress on financial affairs, including audit, budget reforecasting, grant deadlines, financial submissions, and monthly financial management meetings for teams and departments.

Managed complex domestic travel coordination and executive logistics while maintaining schedule continuity and minimizing disruptions to leadership priorities.

Recommended improvements to administrative and operational systems to strengthen organizational workflows.

Managed building access, shared space usage, visitor security protocols, incoming mail sorting, office and building management with staff, guests and partners to support health/safety, closures, events, renovations and programs.

Oversaw office operations, vendor management, facilities coordination, and workplace services for the Washington, DC office.

Tracked executive priorities, action items, financial submissions, audits, and budget reforecasting activities while coordinating cross-functional initiatives across Finance, HR, Operations, Strategy, and Program teams to ensure timely execution of organizational priorities.

Faculty/Staff Assistant July 2022-Present

Judge Alexander Williams Jr. Center for Education, Justice and Ethics

Supported higher education initiatives in partnership with the University of Maryland, educators, researchers, students, and community leaders to advance educational access, civic engagement, and leadership development programs.

Coordinated calendars, meetings, stakeholder communications, and event logistics involving university leaders, community partners, and external stakeholders.

Prepared presentations, briefing materials, correspondence, and program resources to support leadership engagement and organizational outreach.

Served as a primary point of contact for program participants, university staff, and community stakeholders while maintaining organized records and documentation.

Maintained program documentation, tracked deliverables, and supported operational functions that contributed to successful program implementation.

Graduate Administrative Assistant January 2021-June 2023

Department of African American and Africana Studies

Provided front-desk receptionist, office operations and support within a higher education environment.

Managed calendars, coordinated meetings, and supported in-person, hybrid, and virtual events while balancing multiple priorities and deadlines.

Prepared correspondence, meeting materials, communications, and event resources supporting departmental operations and academic programming.

Served as a primary point of contact for departmental inquiries while maintaining records, schedules, and administrative documentation with accuracy and attention to detail.

Prepared social media content and managed the department website to promote academic programming, faculty initiatives, and departmental events.

Coordinated logistics for community events, staff meetings, and department-wide events to increase staff engagement and boost student interest in recruiting the studies program

EDUCATION

University of Maryland College Park -- Bachelor’s Degree, Government & Politics

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

Certified Administrative Professional (CAP) – International Association of Administrative Professionals (2025-Present)

Microsoft Office Specialist (MOS), Microsoft 365 Apps – In Progress

Professional Administrative Certification of Excellence (PACE) – In Progress

SKILLS & INTERESTS

Technical: Microsoft 365 Office, Google Workspace, Zoom, ADP, Concur, Canva, Constant Contact, Salesforce, Drupal, Asana, Slack, Trello, Constant Contact, BambooHR, Quickbooks, BILL, Adobe Creative Suite, Monday.com, Mailchimp

C-Suite Support: Calendar and prioritization management, meeting management, information and records management, research and briefing preparation, project management, workflow and deadline tracking, travel and logistics

Soft Skills: Executive communication, planning, organization, empathetic communication, interpersonal skills, adaptability, critical thinking, growth mindset, time management, equity competency

AI Competency: ChatGPT+, Claude, Microsoft Teams Premium, Perplexity, Zapier, Microsoft Copilot, Synthesia, Zoom AI Companion, Motion, Tableau

Interests: Modeling, content creation, cooking, reading, pilates, attending community events and sports

CORE COMPETENCIES

Executive Support Executive Calendar Management Executive Operations Executive Communications Board of Directors Support C-Suite Support Stakeholder Engagement Technical Writing Organization Skills Executive Scheduling Meeting & Event Coordination Travel Coordination Expense Management Project Coordination Action Item Tracking Cross-Functional Collaboration Relationship Management Office Operations Microsoft 365

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