Digital Shopper & Customer Service Specialist

Chelsey Caroccia

York, SC ***** 412-***-**** **********@*****.***

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Professional Summary

Dynamic professional with a proven track record at Walmart, excelling in order fulfillment and customer service. Recognized for enhancing the online shopping experience through effective communication and problem-solving skills. Adept at managing inventory and collaborating with teams to drive sales and improve product visibility. Committed to delivering exceptional results in fast-paced environments. Skills

• Accurate Data Entry & Typing • Order processing

• Data Management • Order fulfillment

• Upbeat and outgoing attitude • Time Management

• Strong Organizational Skills • Independent Work Ethic

• Excellent Verbal and Written Communication Skills • Record Keeping

• Problem Solving • Multi-tasking

• Deadline-Oriented • Team collaboration

• Effective communication • Attention to detail

Experience

DIGITAL SHOPPER 08/2025 - Current

Walmart - York, SC

• Assisted customers in navigating online shopping platforms and locating products.

• Collaborated with team members to enhance product displays and promotions.

• Managed inventory levels to ensure product availability for digital shoppers.

• Resolved customer inquiries regarding orders and delivery options promptly.

• Analyzed customer feedback to improve the online shopping experience continuously.

• Listened to customer needs to identify and recommend best products and services.

• Completed pickup and shopping orders for customers within local area. CASHIER 04/2022 - 07/2022

Academy Sports + Outdoors - Gastonia, NC

• Customer Service: Greeting customers, answering their questions, and providing assistance. Transaction Handling: Scanning items, processing purchases, returns, and exchanges. Handling cash, credit/debit card transactions, and issuing receipts.

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• Payment Accuracy: Ensuring the correct amount is charged and giving back the appropriate change. Maintaining a Clean Work Area: Keeping the checkout area tidy and ensuring items such as bags and register paper are well-stocked.

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• Handling Issues: Managing customer complaints, product discrepancies, or price adjustments politely and efficiently.

• Cross-Selling and Upselling: Recommending additional products or promotions to customers at checkout.

• Adherence to Policies: Following store policies for handling transactions, coupons, and discounts. Inventory and Stock Management: Assisting with restocking shelves, checking inventory, and updating prices when needed.

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SEASONAL FULFILLMENT ASSOCIATE-INBOUND 10/2019 - 12/2019 Amazon Fulfillment Center - Charlotte, NC

• Receiving Inventory: Unloading products from trucks and checking them into the system for inventory accuracy.

• Sorting and Stocking: Sorting products into designated areas and ensuring proper organization for fast retrieval.

• Quality Control: Inspecting incoming goods for damage, defects, or discrepancies.

• Operating Equipment: Using scanners, pallet jacks, and other warehouse equipment to move and process goods. Inventory Management: Keeping track of incoming inventory and ensuring correct placement in designated storage areas.

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LEAD OPERATOR/ DISPATCHER 08/2016 - 09/2019

Kellington Protection Services, LLC - Pittsburgh, PA

• Protect company property and staff maintaining a safe security environment.

• Monitor surveillance equipment and local and national news for potential threats or incidents.

• Responsible for notifying stakeholders regarding security incidents via email and phone.

• Review and maintain incident reports and resource tracking.

• Responsible for new hire training and scheduling.

• Maintain and submit payroll records and other employee and business information.

• Assist and provide input to staffing decisions (e.g., hiring, firing, promotion).

• Assist Manager with projects related to equipment, data and reporting.

• Working Efficiently: Ensuring timely processing of incoming shipments to meet productivity goals.

• Safety Adherence: Following warehouse safety guidelines and procedures to ensure a secure working environment. Collaboration: Working with other team members to fulfill incoming shipments, restock items, and assist with large orders.

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• Pittsburgh Security Operation Center.

CASHIER & FOOD AVENUE ASSOCIATE 03/2013 - 08/2016 Target

Food Preparation: Prepare and serve food items such as snacks, beverages, and ready-to-eat meals in accordance with food safety standards.

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• Inventory Management: Assist in managing food inventory, tracking stock levels, and ordering supplies as needed. Handling Transactions: Ring up food sales and handle payments while adhering to store policies and food service protocols.

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Customer Interaction: Take food orders, answer questions about menu items, and ensure food is served quickly and accurately.

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Strengths And Expertise

• Accurate Data Entry & Typing

• Data Management

• High Attention to Detail & Accuracy

• Time Management

• Strong Organizational Skills

• Independent Work Ethic

• Excellent Verbal and Written Communication Skills

• Record Keeping

• Problem Solving

• Multi-tasking

• Deadline-Oriented

Business Objective

Detail-oriented and highly organized professional with strong data entry, administrative, and customer service experience. Seeking an opportunity to utilize my problem-solving and communication skills to contribute to a dynamic team and help drive business success.

Education

California University of Pennsylvania - Bachelor of Science Criminology

Westmoreland Country Community College - Associate of Science Criminal Justice

Certifications & Licenses

Life and Health Insurance

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