Customer Service & Administrative Operations Coordinator

Candace Santana

Edmond, OK • *****************@*****.*** • 630-***-****

Professional Summary

Administrative and customer service professional with 14+ years of experience supporting operations, scheduling, logistics coordination, documentation, and customer relations. Known for accuracy, organization, and strong communication skills in fast paced environments.

Core Skills

Customer Service • Administrative Support • Scheduling • Order Processing • Data Entry • Records Management • Microsoft Excel, Word, Outlook, Access, Acumatica • Documentation • Logistics Coordination • Vendor Relations • Light Accounting • Cross Functional Support

Professional Experience

Customer Service Representative Fed Group / Golden Bay

2019–Present

Process customer and vendor orders with accuracy.

Resolve customer concerns and maintain service standards.

Coordinate with sales, logistics, and supply chain teams.

Maintain documentation, records, and routine reports.

Track shipments and communicate delivery updates.

Support training and onboarding of team members.

Scheduling Coordinator AT&T

2017–2018

Scheduled commercial site surveys and installation appointments.

Coordinated with property managers and technical teams.

Maintained scheduling records and customer communications.

Administrative Assistant US Foods

2012–2017

Managed high-volume account placement documentation for 60 divisions.

Maintained third-party collections records and shared inbox.

Processed invoices and generated weekly/monthly reports.

Served as primary contact for agencies and internal divisions.

Pharmacy Clerk CVS Caremark

2011–2012

Performed scanning, filing, faxing, and data entry.

Maintained accuracy in a fast paced production environment.

Claims Clerk Seko Worldwide

2009–2011

Uploaded new account placements for 60 US Foods divisions.

Managed third-party collections email inbox and electronic files.

Tracked weekly/monthly claims and reported totals.

Processed daily agency invoices and handled inquiries, disputes, and status updates.

Education

High School Diploma – Northwestern High School

Attended University of Maryland

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