Assisting Manager - Customer Service & Driver

JUSTIN JULIANO GARCIA URENA

& justin.g.u*******0@gmailcom & 570-***-**** @ Hazleton, PA

SUMMARY

Motivated Assisting manager with 4 years of experience juggling multiple priorities to keep company running smoothly.

Communicative team leader possessing outstanding time management and documentation abilities. Polished in

overseeing employee performance and guiding and motivating new talent.

SKILLS

* Customer Service & Support * Transportation

* Active Listening * Shipping and Packaging

* Problem Solving * Punctual and Reliable

* Conflict Resolution * Friendly and Outgoing

* Clear Communication * Valid Driver's License

* Time Management * City and Non-City Driving

* Equipment Operation * Microsoft Office (Word, Excel, Outlook)

* Daily Logging * Data Entry & Documentation

* Appointment Scheduling * CRM Systems

* Materials Transport * Record Keeping

* Vehicle Maintenance * Team Collaboration

* Vehicle Inspection * Inventory Tracking

* Passenger Assistance * Safety Compliance

EXPERIENCE

‘Aibcica) ( BazietoayPA * Assisted customers by answering inquiries and resolving issues in a timely

: and professional manner.

Costumer Service Agent Ft

aaeckaes * Provided accurate information about products and services, ensuring

customer satisfaction.

* Documented customer interactions and maintained detailed records in

company systems.

* Collaborated with team members to achieve performance goals and

improve service quality.

Uber Boston, MA * Inspected vehicles for mechanical items and safety issues, ensuring they

Driver are in proper working condition.

11/2020 - Current © Maintained accurate logs of vehicle inspections and repair status.

* Followed all applicable traffic laws, regulations, and defensive driving

techniques while operating company vehicles.

* Provided excellent customer service by responding promptly to customer

inquiries and complaints.

Amazon Fall River, MA * Assisted in the development of operational strategies to ensure efficient

Assistant Manager and productive operations.

02/2018 - 10/2020 © Provided guidance and support to junior staff members on daily tasks,

projects, and objectives.

© Conducted regular performance reviews for employees to identify areas of

improvement.

* Developed a system for tracking inventory and ordering supplies as needed.

© Coordinated with other departments to ensure smooth flow of operations.

EDUCATION AND TRAINING

Hazleton Area High School Hazleton, PA

High School Diploma

06/2017

Rhode Island College Providence, RI

Some College (No Degree) in Social Services

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