Remote Customer Service & Security Professional
Resume:
Iliana Michel
Fort Worth, TX
******.********@*****.***
Professional Summary
Dedicated customer service professional with more than 10 years of remote call center experience and a strong background in security. Skilled in handling high call volumes, resolving customer concerns, documenting interactions, and providing professional service. Seeking a remote Customer Service Representative position.
Core Skills
Customer Service
Remote Customer Support
Call Center Operations
Inbound Calls
Problem Resolution
CRM Systems
Data Entry
Microsoft Office
Communication
Time Management
Multitasking
Conflict Resolution
Professional Experience
Security Officer Allied Universal
October 2024 – Present
Monitor assigned properties and maintain a safe environment.
Assist employees, visitors, and customers professionally.
Prepare accurate incident reports and respond to security concerns.
Security Officer Giordano Protection Services
January 2023 – April 2024
Patrolled assigned areas and monitored facilities.
Reported incidents accurately and followed security procedures.
Provided courteous assistance to visitors and staff.
Customer Service Representative (Remote) DentaQuest Inc.
February 2011 – August 2022
Handled inbound customer calls regarding benefits, claims, and services.
Resolved customer concerns while providing excellent customer service.
Maintained accurate customer records and documentation.
Met quality, productivity, and customer satisfaction goals while working remotely.
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