Administrative & Customer Support Specialist

i = 936-***-****

Jan M ej la Conroe, Texas ****1, United States

Administrative Support Customer Support Data Entry

Specialist

Professional Summary

Detail-oriented professional with experience in scheduling, payroll support, SAP, customer communication, documentation,

and team coordination. Proven ability to solve problems, stay organized, and work efficiently in fast-paced environments.

Skilled in Microsoft Excel, data entry, and administrative support, with a strong commitment to accuracy and excellent

customer service.

Professional Experience

Barnett stain steel, Shelby Jul 2024 to Apr 2026

Commercial Construction bolter

Read and interpreted installation drawings and engineering specifications to ensure accurate work.

Coordinated daily with supervisors and crew members to meet project deadlines.

Maintained detailed quality and safety documentation while complying with company standards.

Performed equipment inspections and reported maintenance or safety concerns.

Demonstrated strong attention to detail, time management, and problem-solving in a fast-paced environment.

Atlanta Flooring Design, Raleigh, Nc May 2022 to Apr 2024

Scheduler coordinator

Coordinated installation schedules for employees, customers, and vendors.

Managed customer communications by confirming appointments and resolving scheduling conflicts.

Maintained accurate project records, documentation, and scheduling updates.

Processed payroll, verified employee timecards, managed deductions, and resolved payroll inquiries.

Entered and maintained employee records in SAP and SuccessFactors.

Audited payroll reports and verified data accuracy before payroll processing.

Collaborated with multiple departments to ensure projects stayed on schedule and deadlines were met.

Steris, Conroe. Texas Aug 2020 to Apr 2022

Machine Operator/ Team Lead backup

Supported daily team operations by coordinating workflow and communicating production updates.

Trained and assisted team members while maintaining quality and productivity standards.

Troubleshot operational issues and worked with leadership to resolve problems efficiently.

Monitored production records and ensured compliance with company procedures.

Improved workflow efficiency through organization, communication, and attention to detail.

Performed equipment inspections and basic maintenance to minimize downtime.

Education

Willis High School, Willis Sept 2015 to May 2019

Graduation

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