Assistant Team Leader & Branch Manager

Devon, Canada T*G *J* 780-***-**** ***************@*******.***

LINDSAY BOURGEAULT

Experienced leader skilled in motivating teams, enhancing productivity, and optimizing operations to drive sales growth. Adept at project management and employee development with a strong focus on customer service and problem-solving. Ready to leverage leadership and organizational skills to excel as a Manager and support team success. PROFESSIONAL

SUMMARY

SKILLS ● Motivational leadership ● Project management

● Microsoft Office Suite ● Problem-solving

● Attention to detail ● Client communication

● Account management ● Multitasking

● Organizational skills ● Self motivation

● Decision-making ● Customer focused

● Employee development ● Performance monitoring

● Teamwork and collaboration ● Cash handling

● Client service ● Teamwork

● Time management ● Reliability

● Professionalism

ASSISTANT TEAM LEADER 02/2023 to 07/2026

Dollarama, Burlington, ON

BRANCH MANAGER 09/2013 to 06/2026

LendDirect, Burlington, ON

EXPERIENCE

● Ensured that all safety regulations were followed by staff at all times.

● Coached, mentored, and motivated staff to help them reach peak performance levels. Supervised daily operations of the team including delegating tasks appropriately among staff members.

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● Implemented store layout changes, including the addition of new fixtures.

● Directed daily branch operations, leading the team to exceed monthly sales goals. Oversaw daily operations including cash management, opening and closing procedures, account maintenance.

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Maintained high level of employee morale to minimize turnover and maximize customer satisfaction.

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Facilitated conflict resolution between customers and staff members, improving the branch's reputation for quality service.

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MANAGER 04/2011 to 09/2013

Cash 4 You, Burlington, ON

● Reviewed employee job performance and contribution during performance appraisal.

● Completed weekly scheduling to maintain adequate teller coverage.

● Recruited staff members and oversaw training programs. Reviewed collection reports determining status of collections and amount of outstanding balances.

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● Enforced branch compliance with audit and regulatory procedures.

● Managed direct reports to maximize productivity, efficiency, and potential.

● Mentored and trained new employees on company policies and procedures. Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.

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Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.

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● Communicated plans and actions to meet departmental goals.

● Offered constructive feedback to team members, boosting overall job performance. Developed personal growth opportunities, empowering employees to produce results and meet goals.

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● Fostered positive relationships with clients through proactive communication tactics. Created weekly schedules based on predicted staffing needs, budgets and employee requests.

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John Maland High School, Devon

High School Diploma, 06/1999

EDUCATION

REFERENCES References available upon request

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